Boost.ai is taking enterprise voice AI to the next level. The company today announced major upgrades to its Conversational AI platform, designed to deliver natural, human-like interactions while meeting enterprise-grade reliability and compliance standards.
Two modes, one goal: natural conversations
The upgraded voice offering introduces Express Voice and Enterprise Voice. Express Voice leverages speech-to-speech AI for instant, seamless conversations, ideal for FAQs and simple inquiries. Enterprise Voice, built on a traditional speech-to-text/text-to-speech framework, provides robust control for complex or regulated environments, supporting multi-intent conversations, PII masking, hybrid NLU, and strict compliance.
CEO Jerry Haywood emphasized the strategic importance: “Voice Agents are moving to the center of customer service, and those who get it right now will own the loyalty of tomorrow’s customers.” With Gartner projecting that 70% of customer service journeys will begin and end with voice by 2028, boost.ai is positioning enterprises to capitalize on the coming voice-first shift.
Performance, analytics, and natural interaction
The platform’s new features go beyond conversation. Real-time transcription during test calls allows enterprises to verify recognition accuracy immediately, while voice analytics provide call metrics for performance monitoring at scale. Speech-to-text fine-tuning lets companies add brand-specific vocabulary, ensuring accurate recognition of product names and acronyms. Ambient and “thinking” audio makes AI interactions feel more human, replacing awkward pauses with subtle cues that signal the AI is actively listening.
Future-ready with Adaptive Voice
Looking ahead, boost.ai plans to launch Adaptive Voice, a hybrid approach that dynamically combines Express and Enterprise modes in a single conversation. This lets AI switch between fast, fluid responses for simple inquiries and fully compliant handling for regulated or complex scenarios—offering both agility and assurance without compromise.
CTO Rasmus Hauch summarized the vision: “By offering both instant, natural interactions and enterprise-grade control, we’re giving businesses the tools to interact with their customers in the most natural way possible, without compromising on safety, accuracy, or trust.”
The upgraded voice offering is available immediately to boost.ai customers, reflecting the company’s commitment to helping enterprises succeed in a voice-first world.
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