Neuron7.ai, a leader in AI-powered service intelligence, has announced the launch of Resolution Pathways, a solution that transforms static knowledge into interactive, step-by-step service resolution guides.
Unlike conventional AI tools that merely answer simple queries or automate repetitive tasks, Resolution Pathways leverages domain-specific agentic AI to navigate complex service challenges, ensuring faster, more accurate problem resolution.
Features of Resolution Pathways
Neuron7’s latest innovation functions as a navigation system for service teams, providing:
- Interactive, visual step-by-step troubleshooting guides for field technicians and service representatives.
- Real-time knowledge updates, converting manuals, technician notes, and videos into dynamic, evolving insights.
- Seamless integration with enterprise platforms, including Salesforce, ServiceNow, and Microsoft.
- Scalable AI-powered insights, enabling product and engineering teams to prioritize fixes and accelerate improvements.
Addressing Core Challenges in Service Delivery
Recent findings from the Service Council’s 2025 State of AI & Service Technology report indicate that 67% of service leaders prioritize AI-driven guided workflows. However, poor digital data foundations remain a major hurdle to AI success.
Resolution Pathways addresses these challenges by:
- Democratizing expertise: Unlocking hidden knowledge from manuals, expert notes, and databases, making it accessible to everyone.
- Reducing resolution times: Guiding users through AI-powered workflows, linking directly to source materials like manuals and instructional videos.
- Improving consistency: Standardizing troubleshooting processes to minimize errors and boost first-time fix rates.
- Scaling insights across global teams: Ensuring knowledge remains up-to-date and globally accessible.
Industry Impact & Enterprise Adoption
Neuron7’s solutions are already deployed by leading global brands, including Daktronics, KARL STORZ, Keysight Technologies, and Terumo BCT.
Sarah Rose, VP of Global Service at Daktronics, emphasized the transformative impact of Resolution Pathways:
“Resolution Pathways is a game changer for our service organization. Real-time, interactive guidance dramatically improves resolution times and customer satisfaction. By dynamically updating knowledge and identifying root causes, we enhance both technician training and product support.”
The Future of AI in Service Intelligence
Resolution Pathways is Neuron7’s latest AI-driven solution, complementing its Intelligent Search and Service Predictions platforms, which deliver millions of service insights weekly.
As enterprises demand faster, more intelligent service solutions, Neuron7.ai is setting a new standard for AI-powered service resolution intelligence.
