Mission, a CDW company and AWS Premier Tier Services and ISV Accelerate Partner, has introduced Mission Cloud Operate, a fully managed service that aims to enhance the uptime, performance, and reliability of AWS environments. Designed to help businesses avoid issues and streamline operations, Cloud Operate combines advanced observability through New Relic One, AI-powered incident correlation, and 24/7 expert alert response. As organizations face increasingly complex cloud environments, engineering teams are often stretched thin, balancing innovation with everyday operational challenges. Mission’s Cloud Operate is crafted to ease this burden, offering a solution that reduces operational overhead, while allowing teams to focus on strategic growth.
Features of Mission Cloud Operate
1. 24/7 AWS Cloud Environment Management
- Around-the-clock coverage ensures teams are supported even in the most critical moments, eliminating the need for staff to worry about late-night or weekend incidents.
- Customers benefit from constant vigilance with AI-powered incident correlation and real-time monitoring, reducing downtime and operational disruptions.
2. Deep Observability via New Relic One
- Cloud Operate integrates New Relic One, a leading observability tool, offering real-time dashboards and metrics tailored to each business’s AWS environment.
- By customizing dashboards according to each environment’s architecture and needs, businesses can view relevant and actionable data, ensuring that alerts do not become overwhelming or irrelevant.
3. AI-Powered Incident Correlation with Human Expertise
- Mission combines advanced AI for incident correlation with expert operational assistance from its CloudOps team, which includes Technical Account Managers, CloudOps Architects, and Service Desk Engineers.
- This hybrid approach helps to quickly identify root causes of issues and prevent them from recurring, enabling faster resolutions and minimizing system disruptions.
4. Operational Assistance for Reduced Overhead
- Cloud Operate reduces operational workload by handling routine environmental tasks and configurations on behalf of the team.
- This service enables businesses to optimize resources, reduce cloud operations overhead, and shift focus toward more strategic innovation and growth initiatives.
Real-World Success: Playbill’s Experience
Jon Goldman, CTO of Playbill, shared his experience with Mission’s services:
“I need coverage 24/7, and Mission’s cloud operations keep me functional so that I’m not getting calls at 2:00 AM, and my team isn’t panicking when something goes wrong right after close of business. Mission has been such a good partner to us at Playbill.”
This testimonial highlights how businesses like Playbill have benefited from Mission’s expertise, offering peace of mind by providing efficient cloud management around the clock.
Cloud Operate Exclusively Available Through AWS Marketplace
- Mission Cloud Operate is a SaaS product available exclusively through the AWS Marketplace, enabling customers to integrate seamlessly with AWS services and infrastructure.
- Customers can leverage Cloud Operate as part of their Private Pricing Agreement commitments, offering cost-effective solutions while managing their AWS environments with precision.
Ted Stuart, President and COO of Mission, emphasized:
“Managing cloud environments efficiently requires a blend of advanced tools and expert operational assistance, especially as businesses scale. With Cloud Operate, we’re offering a comprehensive solution that combines best-in-class observability with hands-on AWS expertise to ensure teams can focus on innovation, not just maintenance.”
Mission Cloud Operate offers businesses the opportunity to leverage a fully managed service that combines real-time observability, AI-driven incident management, and expert AWS operational assistance. By reducing overhead and ensuring uptime, Cloud Operate helps organizations optimize cloud environments, focus on innovation, and ultimately improve performance and reliability at scale.
