The rise of Agentic AI is revolutionizing how businesses interact with customers, automate workflows, and drive operational efficiency. As enterprises seek to harness large language models for AI-driven transformation, many face challenges such as identifying the right use cases, proving return on investment, and establishing governance frameworks. To address these challenges, global industry leaders will gather for the 10th edition of Chatbot Summit, a milestone event taking place at The Ritz-Carlton, Berlin, from March 31 to April 1, 2025. Themed “Mastering Agentic AI Together,” this summit will serve as a premier platform for AI pioneers, business executives, and technical leaders to explore the next phase of AI evolution.
Themes of Chatbot Summit 2025
This year’s summit will focus on the transformative impact of Agentic AI on enterprises, including:
- Revolutionizing Customer Engagement
- Enhancing user experiences with AI-driven interactions.
- Personalizing customer journeys using LLM-powered AI agents.
- Overcoming adoption barriers in customer-facing AI applications.
- Driving Business Efficiency Through Automation
- Automating workflows with multi-agent AI systems.
- Improving operational agility with intelligent AI assistants.
- Addressing implementation challenges for large-scale AI automation.
- Overcoming Key AI Adoption Challenges
- Identifying high-value use cases for Agentic AI.
- Demonstrating ROI for AI-driven business models.
- Establishing AI governance, compliance, and ethical considerations.
- Building Reliable & Scalable AI Systems
- Designing and deploying cost-effective AI multi-agent systems.
- Ensuring AI reliability and reducing model hallucinations.
- Leveraging cloud, edge computing, and real-time AI processing.
Industry Leaders & Expert Insights
Attendees will gain insights from renowned AI leaders who will share their expertise through keynote sessions, panel discussions, and interactive learning experiences. Notable speakers include:
- Francesca Rossi – IBM Fellow and AI Ethics Global Leader, IBM
- James Liu – Head of MB.OS Customer Experience, Mercedes-Benz
- Christian Hohmann – Head of AI-Assistants & Tech, Henkel
- Thomas Neumann – Global Lead on Conversational AI, Vodafone Group
Summit Highlights: Workshops, Keynotes & Expo
The event will offer a diverse range of learning formats designed to maximize engagement:
- MasterClasses & Hands-on Workshops – Led by AI experts from Henkel, IBM, ON AG, Rasa, Bayer, N26, Zalando, and Vodafone.
- TED-style Keynotes – Industry leaders share their perspectives on the future of Agentic AI.
- Exclusive Networking & Product Showcases – AI innovators present cutting-edge solutions for enterprises.
Event Breakdown: Two Days of AI Innovation
- March 31: Exclusive workshops and an evening networking reception.
- April 1: Conference and expo, featuring panel discussions, 1:1 meetings, and product demonstrations.
As businesses strive to integrate AI agents alongside human decision-makers, Chatbot Summit 2025 will provide the insights, tools, and connections needed to accelerate AI adoption. By fostering collaboration among AI pioneers and business leaders, this summit aims to drive the next wave of AI transformation in an ethical, scalable, and practical way.
