UK-based fintech Life Moments has introduced a secure AI Coaching Agent designed to help customers make informed financial decisions. Developed in collaboration with Relevant Software, the AI solution offers tailored guidance across key financial journeys—such as home buying, investing, and sustainability—while ensuring compliance, data privacy, and integration flexibility for financial institutions.
1. Transforming Financial Guidance with AI
- Life Moments’ AI Coaching Agent offers customers actionable, step-by-step support for financial goals.
- Designed to assist with major life decisions: buying a home, investing, or improving business sustainability.
- Personalized coaching adapts to user input and preferences, boosting engagement and trust.
2. White-Labelled & Integrative for Financial Institutions
- Built for banks, wealth managers, insurers, and pension providers.
- Can be embedded into Life Moments’ Coaching suite or integrated directly into a firm’s core digital platforms.
- Customisable to reflect each firm’s brand tone, workflows, and compliance protocols.
3. Feature-Packed Coaching Solutions
- Money Coach: Offers tailored financial education and recommended next steps based on user goals and learning style.
- Investment Coach: Delivers guidance aligned with user knowledge, investment stage, and risk appetite.
- Sustainable Business Coach: Assists SMEs with ESG goals while giving institutions valuable data for sustainability reporting.
4. Compliance-First AI Innovation
- Operates within a secure environment with FCA-aligned guardrails.
- Uses only pre-approved, auditable content—no reliance on open web data.
- Ensures consistency with firm policies and supports regulatory reporting via full interaction logs.
5. Partnership with Relevant Software
- Relevant Software led the technical development and provided AI strategy consultation.
- Life Moments highlighted the strength of their five-year collaboration and plans for future platform expansion.
- The platform is already live in Life Moments’ FirstHomeCoach app, with more financial firms set to adopt the agent soon.
The launch of Life Moments’ AI Coaching Agent marks a major step forward in secure, personalised financial guidance. By combining user-centric coaching with strict compliance and customisation, the solution empowers financial institutions to deepen customer engagement while staying aligned with regulatory requirements. With strong backing from Relevant Software and upcoming deployments by UK firms, this AI-powered innovation is poised to reshape digital customer experiences in financial services.
