Kore.ai, a leader in enterprise AI solutions, has unveiled the Kore.ai Agent Platform, an enterprise-grade infrastructure designed for multi-agent orchestration. This AI operating system empowers businesses to develop, deploy, and manage sophisticated agentic applications with varying levels of autonomy—ranging from guided AI assistants to fully autonomous agents.
According to Raj Koneru, CEO & Founder of Kore.ai:
“The Kore.ai Agent Platform isn’t just another AI platform—it’s the foundation for the future of enterprise AI. With deep data intelligence, advanced agentic AI, and enterprise-grade infrastructure, we are shaping the next evolution of AI-powered business transformation.”
Features of the Kore.ai Agent Platform
1. Enterprise-Ready Multi-Agent Orchestration
- Supports intelligent routing, context switching, and context passing across multiple AI agents.
- Ensures smooth interaction between AI systems, enabling scalable deployment of agentic applications.
- Advanced memory management allows AI agents to retain, retrieve, and apply context in real time.
2. AI-Powered Search and Data Intelligence
- Graph-RAG-powered search combines keyword-based and vector-weighted search for enhanced data retrieval.
- Provides real-time context enhancement for AI agents, ensuring they deliver precise, contextual, and actionable insights.
- Integrates with 100+ pre-built connectors for structured and unstructured enterprise data.
3. Flexible Autonomy Levels
- Organizations can design AI agents with varying degrees of autonomy, from human-guided AI to fully autonomous systems.
- Enables enterprises to customize AI workflows based on risk, compliance, and business needs.
4. Futureproof and Interoperable Architecture
- Model-agnostic design allows integration with any AI model, data source, or cloud environment.
- Agent Protocol introduces a standardized API for interoperability with other AI platforms.
- Supports cross-platform AI collaboration, enabling AI agents from different vendors to coexist.
5. AI Development and Optimization Capabilities
- Prompt & Evaluation Studios enhance AI accuracy through systematic prompt management.
- Agent Platform SDK allows businesses to extend AI capabilities with custom tools and workflows.
- Comprehensive observability tools provide real-time AI decision tracing and transparency.
6. AI Agents Marketplace
- Offers pre-built agent templates and industry-specific solutions for banking, healthcare, retail, HR, IT, and recruitment.
- Accelerates AI deployment and enterprise adoption with ready-to-use AI agents.
How Kore.ai’s Agent Platform Transforms Business Operations
1. AI for Customer Service
- Enhances customer support with AI-powered contact centers, voice assistants, and self-service automation.
- Seamlessly integrates with agent assist, quality management, and compliance workflows.
2. AI for Workforce Productivity
- Provides multi-agent enterprise search across 100+ data connectors.
- Enables secure, role-based access for department-specific AI assistants.
- Improves business intelligence, decision-making, and governance.
3. AI for Process Automation
- Automates knowledge-intensive business operations with AI-driven workflows.
- Reduces manual oversight while ensuring compliance and security.
Industry Perspective and Future Outlook
Prasanna Arikala, CTO and Head of Products at Kore.ai, highlights the strategic evolution of AI orchestration:
“We are moving beyond isolated AI capabilities to interconnected agents that collaborate within a unified framework. Our platform provides the tools, orchestration, and governance needed to build evolving AI networks that balance autonomy and enterprise oversight.”
As businesses increasingly adopt multi-agent AI systems, Kore.ai’s Agent Platform offers a scalable, secure, and future-ready foundation for enterprise-wide AI transformation.
