Kenect, a leading provider of reputation management and customer engagement software for over 10,000 dealerships across North America, has announced the acquisition of Auto Labs, an AI-native platform specializing in fixed operations and customer experience for automotive dealerships. This acquisition strengthens Kenect’s technology stack and solution portfolio, positioning the company at the forefront of AI-driven dealership software innovation. With AI transforming customer interactions and operational workflows, this strategic move allows Kenect to redefine dealership engagement, optimize service lane utilization, and drive revenue growth while enhancing customer experience.
Benefits of the Acquisition
1. Expanding AI-Powered Dealership Solutions
- Automated Service Scheduling – Streamlines appointment booking with AI-driven automation.
- Video Multi-Point Inspection – Enhances transparency and customer trust with real-time video reports.
- Recall Mining – Identifies and notifies customers of recalls efficiently.
- AI-Enhanced Telephony – Improves customer interactions with AI-driven call management.
2. Enhancing Customer Engagement and Retention
- Improved service lane utilization – Maximizes revenue potential in fixed operations.
- Data-driven personalization – Leverages DMS data integration for tailored customer experiences.
- Streamlined communication – Ensures seamless interactions across dealership service teams.
3. Addressing Key Industry Challenges
- Bridging the gap between variable and fixed operations, unlocking untapped revenue opportunities.
- Reducing service staff burnout by automating repetitive tasks.
- Boosting dealership profitability through AI-driven workflow optimization.
4. Future of AI in Dealership Software
- Integration with OEM Fixed Ops programs to enhance dealership service offerings.
- Maximizing customer lifetime value with predictive AI-driven engagement strategies.
- Scaling AI innovations to redefine customer experiences in automotive retail.
The acquisition of Auto Labs marks a pivotal step in Kenect’s mission to revolutionize dealership engagement through AI-powered solutions. By combining AI-driven service automation, customer engagement, and brand management, Kenect is poised to shape the future of automotive software, driving profitability and enhancing dealership experiences at scale.
