iSON Xperiences, a global leader in AI-driven customer experience solutions, has announced a strategic partnership with Aistra, an AI adoption company specializing in automation and transformation technologies. This collaboration will allow iSON Xperiences to integrate Aistra’s proprietary AI Agents, MicroApps, and Process Acceleration technologies, further enhancing AI-driven customer interactions and operational efficiency across multiple industries.
Focus Areas of the Partnership
- AI-Driven Automation for CX Enhancement
- Deploy AI-powered automation to improve customer interactions and engagement.
- Predictive Analytics for Data-Driven Decision-Making
- Utilize advanced analytics to enable proactive customer support and business intelligence.
- Seamless AI Integration Across Industry-Specific Solutions
- Leverage custom AI solutions tailored for Telecom, BFSI, Fintech, Retail, E-commerce, Travel, Consumer Services, and Energy.
Leadership Insights on the Partnership
“At iSON Xperiences, we are committed to redefining customer experience through innovation,” said Vitul Kwatra, CEO of iSON Xperiences. “Partnering with Aistra allows us to accelerate AI adoption and unlock new value for businesses by enhancing customer interactions and operational efficiency.”
With deep expertise in AI, automation, and digital intelligence, Aistra will collaborate with iSON Xperiences to develop AI-driven solutions that:
- Elevate customer engagement
- Reduce service friction
- Drive business growth
- Enhance digital maturity for long-term competitiveness
Eric Selvadurai, Co-Founder and Managing Partner of Aistra, added:
“This partnership represents a significant step forward in AI-led CX transformation. By combining our AI capabilities with iSON’s extensive client base and industry expertise, we are setting new benchmarks for AI-driven customer experiences.”
As businesses across industries accelerate digital transformation, the iSON Xperiences-Aistra partnership marks a pivotal moment in AI-led CX innovation. By harnessing the power of automation, predictive analytics, and AI-driven decision-making, this collaboration is poised to set new industry standards for customer experience and business efficiency.
