Intradiem has announced an expanded partnership with Five9, a leading intelligent CX platform provider, to enhance contact center efficiency, productivity, and employee satisfaction. By integrating Intradiem’s real-time contact center automation with Five9’s cloud-native CX platform, the collaboration aims to optimize agent experiences, reduce operational costs, and improve customer interactions.
Key Highlights of the Partnership
- Reselling Agreement for Contact Center Automation
Five9 is now authorized to resell Intradiem’s patented automation technology, enabling contact centers to:- Optimize workforce productivity
- Enhance customer engagement
- Reduce operational costs
- Real-Time Data Insights for Workforce Optimization
Intradiem’s automation technology leverages real-time data to identify and utilize untapped capacity. By dynamically adjusting workloads, the solution enhances agent efficiency and engagement, leading to improved customer experiences. - Executive Insights on the Collaboration
- Haresh Gangwani, EVP of Global Alliances, Intradiem:
“Partnering with Five9 represents a powerful synergy between two industry leaders. Together, we are delivering a comprehensive solution that combines advanced automation with intelligent cloud contact center capabilities, helping organizations achieve superior efficiency and unbeatable customer satisfaction.” - Amanda Miller, Director of ISV Partnerships, Five9:
“By combining Five9’s cloud-native CX platform with Intradiem’s real-time automation technology, we’re providing contact centers with a powerful solution to optimize operations, enhance agent engagement, and deliver exceptional customer experiences.”
- Haresh Gangwani, EVP of Global Alliances, Intradiem:
- Five9’s Intelligent CX Platform and AI Capabilities
Five9’s cloud-native platform integrates practical AI, automation, and journey analytics to optimize contact center operations. With a global network of over 1,450 partners, Five9 provides:- Omnichannel customer engagement
- Deep performance insights for managers
- Scalable cloud infrastructure for business growth
The strengthened partnership between Intradiem and Five9 marks a significant advancement in intelligent contact center operations. By integrating real-time automation with cloud-based CX solutions, this collaboration empowers businesses to enhance efficiency, agent productivity, and customer satisfaction.
