Infinitus Systems, Inc., a leading AI company, has introduced the first patient- and provider-facing voice AI agents designed specifically for healthcare use cases where trust is paramount. With over 100 million minutes of healthcare conversations, Infinitus has developed an AI platform that enhances the patient experience by offering accurate, secure, and compliant care solutions 24/7. Infinitus’ innovative voice AI platform has integrated several advancements that ensure AI agents meet strict healthcare standards while offering personalized care. Ankit Jain, CEO and co-founder of Infinitus, said, “AI agents can help reduce patient anxiety and empower individuals at any time, but trust and accountability must be built into the technology.”
Infinitus AI Platform Innovations
Infinitus’ platform includes four key innovations designed to foster trust with both providers and patients:
- AI Response Control for Trusted Responses: Infinitus’ proprietary discrete action space ensures AI agents provide accurate responses, avoiding hallucination or the generation of incorrect information. This innovation ensures AI follows standard operating procedures and regulatory guidelines.
- Specialized Knowledge Graph for Trusted Information Exchange: The Infinitus Knowledge Graph contextualizes and verifies real-time patient and provider information against trusted sources such as payor plans, treatment areas, and customer knowledge bases, ensuring accurate data exchange during conversations.
- AI Review for Trusted Outcomes: Infinitus’ post-processing system incorporates human-level reasoning to verify conversation outputs. This oversight ensures AI conversations are accurate and contextually appropriate. When needed, the AI flags the conversation for human intervention, promoting accountability.
- Robust Security and Compliance: The platform complies with SOC 2 and HIPAA standards, ensuring secure handling of protected health information (PHI) while conducting bias testing and maintaining data retention policies for ethical data management.
Enhancing Healthcare Conversations
Infinitus’ AI agents are designed to improve the healthcare experience by offering proactive interactions and immediate responses to patient inquiries. The patient-facing AI agents can:
- Proactively reach out to patients with reminders, follow-ups, and health assessments.
- Support medication adherence, health literacy, and chronic condition management.
- Escalate concerns like side effects or urgent health issues, ensuring timely interventions.
For provider-facing agents, Infinitus enhances care coordination by ensuring accurate clinical documentation, signatures, and approvals are submitted in real time. By reducing administrative tasks, Infinitus enables providers to focus on patient care rather than paperwork.
Zing Health Leverages Infinitus AI for Member Health Evaluations
Zing Health, a Medicare Advantage provider focused on underserved populations, has integrated Infinitus’ patient-facing AI agents into their onboarding process. The AI agents help perform health risk assessments within the first 60 days of a new member’s journey, providing insights into healthcare needs and enabling personalized care.
Meghan Speidel, COO at Zing Health, shared: “Infinitus has been essential in completing health risk assessments efficiently, allowing us to focus on members with immediate needs, ensuring better outcomes.”
Expanding Payor-Facing AI Agents
Infinitus is also expanding its offerings to payor-facing AI agents. These agents now assist payors in:
- Insurance discovery and prior-authorization follow-ups.
- Supporting Medicare Part B and Medicare Beneficiary Identifier (MBI) look-ups, helping providers verify eligibility and streamline patient access to care.
This expansion highlights Infinitus’ commitment to reducing administrative burden and fostering innovation within the healthcare industry.
Infinitus Systems has taken a significant step forward in the healthcare AI sector by introducing trust-building voice AI agents for both patients and providers. With a focus on accuracy, security, and compliance, Infinitus has created a platform that enhances patient care and improves care coordination by addressing both clinical and administrative needs. As AI continues to evolve in healthcare, Infinitus is pioneering the way towards a more trustworthy, efficient, and patient-centered healthcare experience.
