Deloitte has announced a major expansion of its strategic alliances with Google Cloud and ServiceNow, introducing a suite of over 100 ready-to-deploy AI agents. This initiative is designed to accelerate enterprise-scale adoption of agentic AI and deliver operational transformation across industries. Powered by Google’s Gemini models and Agentspace, these agents are engineered to enhance customer engagement and employee productivity, ushering in a new era of multi-agent, cross-platform enterprise AI.
Subtopics and Highlights:
1. Unlocking Agentic AI at Scale
- Deloitte introduces over 100 domain-specific and functional AI agents.
- Built on Google’s Gemini models and Agentspace to automate customer and employee interactions.
- Addresses high-demand functions including customer service, HR, marketing, legal, procurement, and more.
- Targets industries like healthcare, financial services, government, and public sector.
- Expected productivity gains of up to 30% depending on the use case.
2. AI Agent Capabilities
- Contract Redlining: Streamlines legal review with AI-generated recommendations.
- Credit Loan Automation: Automatically populates loan documents using curated financial data.
- Data Transformation Agents: Automates complex data engineering workflows like BigQuery code generation and test case creation.
- Government Productivity Agents: Improve regulatory analysis, IT management, and document processing for public sector clients.
3. Agent2Agent (A2A) – The Interoperability Breakthrough
- Deloitte supports Google Cloud’s A2A protocol—an open standard enabling secure communication between AI agents across platforms.
- Reduces system silos and enables cross-platform data sharing, boosting agent effectiveness and ROI.
- Enhances customer service by integrating data from CRM, procurement, and logistics systems for faster resolution and smarter decision-making.
4. Unified Deployment with ServiceNow and Google Cloud
- Deloitte, Google Cloud, and ServiceNow collaborate to build agentic solutions with cross-platform functionality.
- Real-world application: AI agents now unify field management processes, resolving late order issues with intelligent coordination across enterprise systems.
- Agents built on ServiceNow’s platform and trained on ServiceNow data enable seamless enterprise-wide automation.
5. Strategic Vision and Industry Impact
- Deloitte reinforces its position as a comprehensive AI partner, delivering scalable solutions through its deep alliance with Google Cloud and ServiceNow.
- Internally, Deloitte leverages Agentspace to optimize processes like staffing and research acceleration.
- Recognized by Google Cloud with four Partner of the Year Awards in AI, Security, and Government Solutions.
- Extends a 12-year collaboration with ServiceNow into the AI agent frontier.
Deloitte’s expansion of its alliances with Google Cloud and ServiceNow marks a significant step forward in enterprise AI transformation. With over 100 AI agents, a commitment to open interoperability through the Agent2Agent protocol, and integrated solutions ready for deployment across industries, Deloitte is reshaping the future of work. By streamlining complex workflows and fostering collaborative AI ecosystems, the firm positions itself as a leader in the next chapter of digital enterprise innovatio
