Crescendo, a leader in Augmented AI, has expanded its platform with new agentic AI capabilities and a CX Data Assistant to enhance automation and strategic insights. These innovations allow businesses to achieve 99.8% accuracy in customer service, setting a new industry standard.
“Most AI projects struggle to meet customer expectations, but Crescendo’s fully managed AI service achieves 99.8% accuracy in weeks,” said Matt Price, CEO of Crescendo.
With human expertise integrated into its AI-driven platform, Crescendo delivers a seamless, omnichannel customer experience while reducing operational costs.
Innovations in Crescendo’s Augmented AI Platform
1. Advanced Agentic AI for Higher Automation
- Automates complex tasks like order lookups, refunds, package tracking, and more.
- Pre-integrated with Amazon Connect, Genesys Cloud, Shopify, Salesforce, Zendesk, and other CX platforms.
- 24/7 support across 50+ languages and multiple communication channels.
2. New CX Data Assistant for Strategic Insights
- Provides real-time customer experience analysis to optimize operations.
- Reduces escalations with AI-driven and human-in-the-loop decision-making.
- Enhances CX leaders’ strategic planning with business case analysis tools.
3. Guaranteed Accuracy & Quality Monitoring
- 99.8% response accuracy achieved with AI + human experts.
- Fully automated quality assurance and CSAT insights eliminate the need for third-party surveys.
- No additional costs for integrations, QA, or monitoring—businesses only pay for results.
Business Benefits of Crescendo’s Augmented AI
For the C-Suite:
Fast ROI within weeks with seamless AI-human collaboration.
Backed by General Catalyst, ensuring long-term stability and no downtime.
Higher customer retention with real-time, high-accuracy responses.
For CIOs & CX Leaders:
24/7 concierge-quality AI support across all customer touchpoints.
Omnichannel engagement (phone, chat, email, text) for a seamless experience.
Personalized AI-driven responses tailored to each customer’s needs.
Automated performance monitoring, eliminating the need for traditional surveys.
The Future of AI-Powered Customer Experience
Crescendo’s fully managed Augmented AI platform is redefining customer service automation, enabling companies to scale AI without compromising quality. With agentic AI, CX Data Assistant, and unmatched accuracy, businesses can drive efficiency, increase customer satisfaction, and reduce churn.
