Caylent, an Amazon Web Services (AWS) Premier Tier Services Partner and Anthropic Preferred Services Partner, announced the appointment of Eduardo Fayh as its new President and Chief Operating Officer. The move, disclosed on June 25 2026, is aimed at turning the firm’s AI‑first services model into a repeatable, enterprise‑grade operation.
Veteran leadership to steer AI‑first delivery
Fayh brings more than 25 years of experience across technology consulting, delivery, and operational leadership. His résumé includes a 13‑year stint building Thoughtworks from the ground up, culminating in oversight of a $300 million business unit. Most recently, he served as Vice President of Delivery at Globant, where he managed strategic client relationships and drove large‑scale enterprise growth. Earlier roles at Dell Computers and Telco Group Claro round out a career that spans North and Latin America.
Fluent in English, Spanish, and Portuguese, Fayh is positioned to oversee Caylent’s delivery centers in the United States, Canada, and Latin America. He holds executive education credentials from both MIT Sloan School of Management and Harvard Business School.
Operational focus for a fast‑growing AI practice
In his new role, Fayh will report directly to CEO Valerie Henderson and assume responsibility for Service Delivery, Operations, and Managed Services. “When I looked at what Caylent has built, I saw a company with genuine momentum and a market position that competitors simply cannot replicate,” Fayh said. “The combination of a deep AWS partnership and an emerging Anthropic practice creates an opportunity that doesn’t come along very often. As a member of the team, my focus is on execution and building the structure, processes, and talent model that turn Caylent’s AI‑first services approach into a scalable, repeatable business. This is exactly the kind of work I came here to do.”
How the appointment fits into Caylent’s broader strategy
Caylent’s AI‑first positioning hinges on its ability to deliver generative‑AI solutions quickly and reliably. The firm’s “Caylent Accelerate™” promise—to move customers from concept to impact faster than any competitor—relies on robust operational foundations. Henderson emphasized the strategic value of Fayh’s background: “Eduardo has spent 25 years building exactly that kind of foundation at some of the most operationally demanding consulting organizations in the world. He understands what it takes to scale delivery without sacrificing quality, to operationalize an AI‑first model with real discipline, and to build the team structures that let great engineers do their best work. Bringing Eduardo on as President and COO is how we make sure that as we grow, we keep getting better for every customer we serve.”
The appointment underscores Caylent’s intent to deepen its collaboration with AWS and Anthropic, two platforms that dominate the enterprise AI infrastructure landscape. By reinforcing its delivery engine, Caylent aims to capture a larger share of the growing market for managed AI services, where enterprises seek to adopt large language models (LLMs) without building in‑house expertise.
Implications for enterprise AI adopters
For organizations looking to embed generative AI into core processes—whether for customer service automation, data analytics, or product innovation—the strengthened leadership team promises more predictable timelines and clearer governance. Fayh’s experience in scaling multi‑regional delivery units suggests Caylent can handle the compliance and data sovereignty challenges that often stall AI projects in regulated industries.
Moreover, the partnership with Anthropic positions Caylent to offer models that prioritize safety and alignment, a growing concern among enterprise CIOs. Coupled with the deep integration capabilities afforded by AWS Premier Tier status, Caylent could become a one‑stop shop for end‑to‑end AI deployment, from model selection to managed operations.
Looking ahead
Caylent’s next steps will likely involve expanding its managed services portfolio, refining its AI‑first methodology, and leveraging Fayh’s operational playbook to accelerate client outcomes. As the AI services market continues to consolidate, the firm’s ability to deliver at scale could determine its standing against rivals such as Accenture, Deloitte, and other cloud‑native AI specialists.
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