Technology and Development
Vbrick, the leading end-to-end enterprise video solutions provider, today announced the availability of enhanced and generative artificial intelligence (AI) capabilities for its integration with ServiceNow. Vbrick’s AI automates video delivery within ServiceNow, improving knowledge sharing, process efficiency, and employee experience. Part of ServiceNow’s founding value to make work, ‘work better’, the partnership enables Vbrick to deliver exponential value and create differentiated revenue streams through their unique solution built on the Now Platform.
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PolyAI, the world’s premiere provider of customer-led voice assistants for the enterprise, is proud to announce the release of its second annual CX 100. This prestigious list recognizes 100 trailblazing individuals who have transformed the customer experience landscape with their unwavering dedication to innovation and empowerment, while keeping a customer-centric focus.
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Databricks, the Data and AI company, today launched the Data Intelligence Platform for Communications, a unified data and AI platform tailored for telecommunications carriers and network service providers. With the Data Intelligence Platform for Communications, Communication Service Providers (CSPs) benefit from a unified foundation for their data and AI, and can gain a holistic view of their networks, operations, and customer interactions without sacrificing data privacy or confidential IP. Built on an open lakehouse architecture, the Data Intelligence Platform for Communications combines industry-leading data management, governance, and data sharing with enterprise-ready generative AI and machine learning (ML) tools.
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Ada, the AI-native customer service automation company, today announced a partnership with Dixa, the conversational customer service platform. Together, the two solutions will deliver seamless AI-powered automation across the entire customer journey.
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WiMi Hologram Cloud Inc., a leading global Hologram Augmented Reality (“AR”) Technology provider, today announced that it is working on employing Markov Chain Monte Carlo (MCMC) to blockchain storage. A new blockchain storage strategy is being proposed that reduces the block information in different nodes according to a stochastic algorithm. This blockchain secure storage strategy utilizes MCMC to improve blockchain data storage security. The MCMC algorithm has a wide range of applications in the fields of random sampling, mathematical expectation estimation, and definite integral calculus. The security of blockchain is built on the base of randomness.
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MessageGears, the leading cross-channel engagement platform for big consumer brands, announces the results of a study on AI and customer engagement. A key takeaway from the survey of enterprise marketers in companies with 500 or more employees is that the vast majority already use AI in their marketing – and it’s paying off.
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Ahead of NRF 2024: Retail’s Big Show, Microsoft Corp. on Thursday announced new generative AI and data solutions and capabilities for retailers that span the retail shopper journey, from enabling personalized shopping experiences, empowering store associates, and unlocking and unifying retail data to helping brands more effectively reach their audiences. Through new copilot templates on Azure OpenAI Service that allow retailers to build personalized shopping experiences and support store operations, the introduction of retail data solutions in Microsoft Fabric, new copilot features in Microsoft Dynamics 365 Customer Insights, and the launch of Retail Media Creative Studio in the Microsoft Retail Media Platform, Microsoft Cloud for Retail now offers more options for retailers to choose from to infuse copilot experiences throughout the shopper journey.
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InMoment, the leading provider of Experience Improvement solutions, today announced that it has deepened its partnership with Bright, an award-winning, immersive learning platform, and has developed a fully integrated, AI-powered upskilling application to expand employees’ abilities, improve coaching, and decrease skill gaps. The offering provides a new way for large enterprises to elevate the employee journey, leading to a better overall customer experience (CX).
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Today, metaverse and conversational AI company, MeetKai, announced its return to CES 2024, revealing its impressive slate of upcoming metaverse launches developed in collaboration with some of the world’s leading brands and advancements of its Generative AI platform built on top of 5 years of R&D. Marking its second consecutive year at the event, MeetKai invites attendees to visit The Venetian Expo, Bellini 2003 Meeting Room to explore the new realms of virtual experiences
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