“Inside the Next Generation of Tech PR Firms”

Inside the Next Generation of Tech PR Firms Technology companies operate in a highly competitive environment where visibility, credibility, and trust are critical to success. The role of tech PR has evolved from traditional media relations to a comprehensive strategy that encompasses digital, social, and experiential channels. Modern firms blend analytics, storytelling, and audience engagement... Read More

Technology and Development

Guest Column

November 27, 2025

Consumer Tech PR in 2025: Cutting Through the Noise of Innovation

Innovation Without Connection The consumer technology industry thrives on constant breakthroughs, but in 2025, innovation alone no longer guarantees attention. Every product claims to be smarter, faster, or more intuitive, yet audiences are growing more selective about what they believe and engage with. The challenge for brands today is not just to innovate but to... Read More

AI in Retail, Retail Tech, Technology and Development

Guest Column

November 24, 2025

Zebra study reveals how intelligent operations are transforming Australia’s frontline.

Your study with Oxford Economics highlights that improving frontline workflows can deliver up to a 20% increase in productivity. What do you see as the most surprising or impactful finding from this research? Optimised frontline workflows are proving to be a catalyst for both productivity gains and customer experience improvements. The most striking finding from... Read More

Technology and Development

Interviews

November 24, 2025

CIAI Debuts the First AI-Designed Curriculum, Setting a New Standard for Global AI Literacy

Artificial intelligence has been writing code, generating textbooks, and passing Ivy League exams—but now it’s authoring the curriculum itself. The California Institute of Artificial Intelligence (CIAI) has unveiled The Dawn Directive, the world’s first educational program fully created by an agentic AI system. Built on MindHYVE.ai’s autonomous platform and delivered via the company’s ArthurAI Virtual Learning Platform (VLP), the initiative marks a milestone moment: an AI not just informing education, but architecting it. Read More

AI Automation, Artificial Intelligence (AI), Digital Transformation, Learning & Development

News

November 24, 2025

HONOR Launches Magic8 Series: A Self-Evolving AI Smartphone Built for the Post-App Era

HONOR is no stranger to pushing smartphone hardware, but with the launch of the HONOR Magic8 Series in China, the company is signaling a much bigger shift: the smartphone is starting to behave more like an autonomous collaborator than a touch-first device. Read More

AI Assistant, AI Automation, AI Innovation, Artificial Intelligence (AI), Technology and Development, Virtual AI

News

November 20, 2025

Cresta Adds Real-Time Translation and 30+ Multilingual AI Features to Turbocharge Global Customer Support

Cresta, one of the fastest-rising players in customer experience AI, is pushing deeper into multilingual service with the launch of Real-Time Translation and a suite of global-ready AI capabilities. The updates mark Cresta’s biggest leap yet toward building a platform where human agents and AI agents can serve any customer, in any language, across any channel—without staffing dozens of specialized language teams or juggling external translation tools. Read More

AI Automation, AI Innovation, Artificial Intelligence (AI), Conversational Ai, Customer Experience

News

November 20, 2025

Kiswe Expands Its Product Suite with Cloud-Based Platform Kiswe Core, the Backbone for Next-Generation Streaming Distribution

NEW PROVIDENCE, N.J.--(BUSINESS WIRE)--Kiswe, the global leader in streaming technology and services, today announced the launch of Kiswe Core, a next-generation cloud-based platform designed to simplify the streaming distribution process for the modern content owner. Built to allow premier content owners to automatically encode, format, authenticate, and reliably deliver multiple streams for each of their distribution partners from a single source feed, the debut of Kiswe Core marks the next phase in the company’s evolution, building on its success in cloud-based production tools and district-to-consumer (D2C) streaming partnerships. Read More

AI Automation, AI Cloud, AI Innovation, Artificial Intelligence (AI), Video Technology

Press Release

November 19, 2025

Five9 Expands Genius AI With New Agentic CX Capabilities at CX Summit 2025

Over the past 18 months, AI in the contact center has moved from proof-of-concept experimentation to a strategic mandate—and CX leaders are under pressure to prove value fast. At Five9 CX Summit 2025, the company introduced a slate of upgrades to its Genius AI suite designed to bridge one of the industry’s biggest gaps: the fragmentation between routing, analytics, quality management, and digital engagement. Read More

AI Automation, AI Innovation, Artificial Intelligence (AI), Customer Experience, Enterprise AI, Workflow Automation

News

November 17, 2025

Progress Software Redefines Digital Experiences with the First Generative Content Management System (CMS) Built on Trusted AI

BURLINGTON, Mass., Nov. 13, 2025 (GLOBE NEWSWIRE) -- Progress Software, the trusted provider of AI-powered digital experience and infrastructure software, today announced early access for Progress® Agentic RAG for Sitefinity®—a breakthrough enterprise-grade capability that combines retrieval-augmented generation (RAG) with real-time content assembly inside the Sitefinity platform. This innovation introduces native, multilingual, agentic RAG-based AI technology to deliver dynamically generated user experiences driven by a site visitor’s prompt. With today’s news, Progress becomes the first to offer a generative CMS with built-in enterprise-grade RAG capabilities—integrating conversational AI with visually rich web experiences to transform how organizations discover, assemble and deliver hyper-personalized, intelligent content. Read More

AI Automation, AI Innovation, Artificial Intelligence (AI), Digital Experience, Generative AI

Press Release