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Customer Experience
Quorum Software Launches QAI to Enhance Upstream CX
April 9, 2025

Quorum Software Launches QAI to Enhance Upstream CX

Quorum Software, a global leader in energy-focused software solutions, has officially launched Quorum AI (QAI)—a generative AI-powered customer experience chatbot. Integrated directly within the Upstream On Demand Land application, QAI represents a major milestone in the company’s strategy to embed intelligent automation across its portfolio and transform how users access information and support. Read More
AI Assistant, AI Automation, AI Communications, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Enterprise AI, Insights, Workflow Automation
UCC Networks Launches AI Connect, a BYOAI Chatbot Platform
April 9, 2025

UCC Networks Launches AI Connect, a BYOAI Chatbot Platform

UCC Networks has officially launched AI Connect, a next-gen conversational bot platform offering organizations the power to build intelligent, AI-driven experiences on their own terms. With Bring Your Own AI (BYOAI) capabilities and support for OpenAI’s most powerful models, including GPT-4o, 4.5, and 4o-mini, businesses can create tailored interactions while maintaining full control over their AI infrastructure. This launch positions UCC Networks as a pioneer in flexible, secure, and customizable AI chatbot solutions, built for a new era of business automation and engagement. Read More
AI Assistant, AI Automation, AI Communications, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Business Intelligence, Conversational Ai, Customer Experience, Data Intelligence, Generative AI, IoT (Internet of Things), Workflow Automation
Riverbed Expands AI-Powered Observability Platform for Full-Fidelity Enterprise Insights
April 8, 2025

Riverbed Expands AI-Powered Observability Platform for Full-Fidelity Enterprise Insights

Riverbed, a global leader in AIOps for observability, has announced a significant expansion of its Riverbed Platform, introducing a powerful suite of AI-driven capabilities that blend Generative, Predictive, and Agentic AI. With new data observability modules, intelligent automation, and a Smart OTel™ integration, Riverbed is doubling down on its mission: helping enterprises eliminate IT blind spots, optimize operations, and harness enterprise data for impactful AI initiatives. Backed by strong market momentum—including 102% growth in observability bookings in Q1 2025—this expansion showcases Riverbed’s commitment to delivering open, AI-first solutions that unify IT environments across applications, networks, devices, and the cloud. Read More
AI Automation, AI Cloud, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Data Management, Digital Experience, Enterprise AI, Generative AI
Jump.trade Unveils Agent JT: AI-Powered Web3 Gaming Reimagined
April 8, 2025

Jump.trade Unveils Agent JT: AI-Powered Web3 Gaming Reimagined

In a move poised to redefine the future of Web3 gaming, Jump.trade has unveiled Agent JT—a decentralized AI-powered gaming framework designed to integrate intelligent, evolving AI agents into blockchain-based games. By blending Maximum Entropy Reinforcement Learning (MERL) with decentralized infrastructure, Jump.trade is pioneering a new generation of dynamic, player-adaptive gameplay. Already known as one of the largest and fastest-growing NFT gaming ecosystems, Jump.trade is now pushing the boundaries of what’s possible at the intersection of AI, gaming, and decentralization. Read More
AI Automation, AI Core Technologies, AI Innovation, Analytics, Artificial Intelligence (AI), Blockchain, Customer Experience, Decision Making, Machine Learning, Technology and Development
Check Point Infinity Named Top AI Cybersecurity Platform by Miercom 2025
April 8, 2025

Check Point Infinity Named Top AI Cybersecurity Platform by Miercom 2025

In an era where cyber threats are growing faster and more complex than ever, Check Point Software Technologies Ltd. has once again cemented its leadership in enterprise security. The company’s Infinity Platform has been named the #1 AI-powered cybersecurity solution in the 2025 Miercom Assessment, outperforming competitors across critical categories like threat prevention, Zero Trust enforcement, and user experience. With the global cyberattack landscape escalating—a 45% surge in 2024 alone, according to Check Point’s latest report—organizations are seeking robust, unified solutions capable of managing a sprawling attack surface that spans cloud, endpoints, data centers, and hybrid infrastructures. Check Point’s Infinity Platform, powered by AI and backed by a hybrid mesh architecture, delivers a comprehensive answer to today’s and tomorrow’s security challenges. Read More
AI Automation, AI Cloud, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Cybersecurity, Edge AI, Enterprise AI, Generative AI
Appfire Launches Cloud Alliance to Simplify Atlassian Migrations
April 8, 2025

Appfire Launches Cloud Alliance to Simplify Atlassian Migrations

Appfire, a global leader in enterprise software solutions, has announced the launch of the Appfire Cloud Advantage Alliance—a new program tailored to support enterprise customers migrating from Atlassian Data Center to Atlassian Cloud. By leveraging the company’s marketplace leadership and strong partner ecosystem, the initiative aims to simplify and accelerate cloud transformation for complex enterprise environments. Read More
AI Automation, AI Cloud, AI Core Technologies, AI in Marketing, AI Innovation, Artificial Intelligence (AI), Customer Experience, Data Intelligence, Enterprise AI, Generative AI, Technology and Development
TwelveLabs Brings Multimodal Video AI Models to Amazon Bedrock
April 7, 2025

TwelveLabs Brings Multimodal Video AI Models to Amazon Bedrock

Amazon Web Services (AWS) and TwelveLabs, the video understanding company, have announced the integration of TwelveLabs’ multimodal foundation models—Marengo and Pegasus—into Amazon Bedrock, a fully managed service that gives developers access to top-tier foundation models through a single API. This move marks AWS as the first cloud provider to offer TwelveLabs' powerful video AI capabilities, enabling enterprises to transform their video data into actionable intelligence at scale. With the inclusion of TwelveLabs in Amazon Bedrock, developers can now harness state-of-the-art video search, classification, summarization, and insight extraction—all backed by the security, privacy, and scalability of AWS. Read More
AI Automation, AI Cloud, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Enterprise AI, Generative AI, Insights, Security, Technology and Development, Video Technology
Phonic Raises $4M to Revolutionize Speech-to-Speech Voice AI
April 4, 2025

Phonic Raises $4M to Revolutionize Speech-to-Speech Voice AI

Phonic, the first fully unified speech-to-speech platform for conversational voice AI, has raised $4 million in funding from Lux Capital and AI visionaries behind Hugging Face, Replit, Applied Intuition, and Modal. This funding will accelerate the deployment of Phonic’s hyperrealistic, low-latency voice agents designed for dynamic, real-world customer interactions. Read More
AI Automation, AI Communications, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Business Intelligence, Conversational Ai, Customer Experience, Decision Intelligence, Technology and Development
SyncWords Launches Ultra-Low Latency AI Captions with Kobe Muxer™
April 4, 2025

SyncWords Launches Ultra-Low Latency AI Captions with Kobe Muxer™

SyncWords, a leader in AI-powered captioning and translation, has unveiled Kobe Muxer™, a proprietary cloud-based solution redefining accessibility in live video. Created for broadcasters, OTT platforms, and live streamers, Kobe Muxer™ delivers AI-generated captions with just 1.5 seconds of latency, significantly improving the viewer experience and enabling real-time global engagement. Read More
AI Automation, AI Cloud, AI Communications, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Content Creation, Conversational Ai, Customer Experience
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