Verint®, The Customer Engagement Company®, today announced that Zoom Video Communications, Inc. is launching the ISV Exchange Program with Verint’s open platform, expanding on the initial partnership announced last November. The unique open architecture of the Verint Platform makes it easy to combine its customer experience (CX) automation solutions with Zoom’s offerings.
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Global brands now have unparalleled language support to improve customer loyalty and agent training
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STELLA Automotive AI is thrilled to announce the launch of STELLA Reception, the first ever conversational AI to answer the telephone
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IntelePeer, a leading provider of AI-powered communications automation solutions, today announced the appointment of Marc Loney as Vice President, New Logo Sales
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Mercante Technologies to launch automated B2B solution backed by AI-powered tools and competitive pricing.
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Birdeye, the leader in the field of reputation and customer experience management, took a significant step into the future of digital customer experience
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Twilio CustomerAI can unlock generative and predictive capabilities for over 300,000 Twilio Customers, now boosted by OpenAI’s GPT-4
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More than 60% of customer experience leaders expect that AI will give them a competitive advantage, indicating that AI is poised to make a significant impact on the way companies interact with their customers. Improving customer experiences is an early entry point for AI in business operations, so Qualtrics asked workers focused on the customer experience (CX), including customer service and user experience, for their perspective on AI and its potential impact on their work.
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Dropbox launches Dropbox Ventures to invest in the AI startup ecosystem and shares AI Principles to guide product development
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