In the intricate world of B2B transactions, emotions often play the role of an undercover agent, quietly shaping the narrative from the shadows. Read More
Yellow.ai, a global leader in conversational AI, today announced tenfold growth in North America over two years. This remarkable success is attributed to significant customer acquisitions, continuous enhancements in product capabilities Read More
Alorica, a global leader of next generation customer experience solutions, and Genesys®, a global cloud leader in AI-powered experience orchestration, together, are enabling brands to drive deeper customer loyalty and improved business outcomes through the transformative potential of AI. Read More
AffinityX, a leading provider of digital marketing, advertising, and creative solutions, today announced its strategic partnership with YouAi, a provider of AI solutions for small and medium-sized businesses (SMBs) and enterprises. Read More
Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced the appointment of Brian Brady as Chief Financial Officer (CFO). With this strategic appointment, Cyara aims to further strengthen its financial and operational capabilities to support its ongoing growth and innovation in the CX industry. Read More
Verint®, The Customer Engagement Company®, today announced that Zoom Video Communications, Inc. is launching the ISV Exchange Program with Verint’s open platform, expanding on the initial partnership announced last November. The unique open architecture of the Verint Platform makes it easy to combine its customer experience (CX) automation solutions with Zoom’s offerings. Read More
Global brands now have unparalleled language support to improve customer loyalty and agent training Read More
STELLA Automotive AI is thrilled to announce the launch of STELLA Reception, the first ever conversational AI to answer the telephone Read More
IntelePeer, a leading provider of AI-powered communications automation solutions, today announced the appointment of Marc Loney as Vice President, New Logo Sales Read More