Verint® , The Customer Engagement Company™, today announced the booking of a contract valued at more than $49 million from a leading U.S. healthcare company to increase customer experience (CX) automation in their customer operations. Read More
Inbenta, a conversational AI platform designed to optimize customer experience, today announced the appointment of Merlin Bise as Chief Technology Officer, effective January 1, 2024. Bise will oversee Inbenta’s IT infrastructure and lead the development of new products to further expand Inbenta’s conversational AI platform with GenAI capabilities. Read More
AppDirect, the world’s leading B2B subscription commerce platform, today announced the development of its AppDirect AI Marketplace, an upcoming marketplace solution that allows technology providers and channel partners to easily create no-code personalized AI bots to enhance customer experiences and streamline operations. AppDirect’s AI Marketplace is designed to empower users to easily transform AI bot ideas into reality without needing any coding skills, while also offering a secure platform for sharing and effectively monetizing bots in various marketplaces. Read More
SANDSIV, a renowned global vendor in AI-driven technology for Voice of the Customer (VOC) and Customer Experience Management (CXM) enterprise solutions, proudly announces the establishment of a distinguished Advisory Board (AB). This marks a significant stride in defining the company’s strategic direction and advancing its reach into both established and emerging markets, reaffirming SANDSIV’s global standing in CX innovation. Read More
In the intricate world of B2B transactions, emotions often play the role of an undercover agent, quietly shaping the narrative from the shadows. Read More
Yellow.ai, a global leader in conversational AI, today announced tenfold growth in North America over two years. This remarkable success is attributed to significant customer acquisitions, continuous enhancements in product capabilities Read More
Alorica, a global leader of next generation customer experience solutions, and Genesys®, a global cloud leader in AI-powered experience orchestration, together, are enabling brands to drive deeper customer loyalty and improved business outcomes through the transformative potential of AI. Read More
AffinityX, a leading provider of digital marketing, advertising, and creative solutions, today announced its strategic partnership with YouAi, a provider of AI solutions for small and medium-sized businesses (SMBs) and enterprises. Read More
Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced the appointment of Brian Brady as Chief Financial Officer (CFO). With this strategic appointment, Cyara aims to further strengthen its financial and operational capabilities to support its ongoing growth and innovation in the CX industry. Read More