Glassbox, the leading provider of AI-fueled customer intelligence solutions, has released a new research report titled "AI in Personalization and Privacy." This report surveys digital professionals and provides critical insights into the adoption and impact of AI technologies in digital marketing and customer experience (CX) roles. The findings underscore the significant value AI brings to digital marketing while highlighting the need for robust data privacy policies. Read More

Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), has announced the addition of Mike Price to its executive leadership team as Chief Revenue Officer (CRO). Price's extensive background in sales leadership roles at major tech companies like Sun Microsystems, Oracle, and ForgeRock positions him to significantly impact Ushur’s growth and innovation. Read More

Comviva, a global leader in customer experience and data monetization solutions, is thrilled to announce the release of MobiLytix™ AI x, a new codeless AI workbench designed to revolutionize Customer Value Management (CVM) for both B2C and B2B enterprises. This innovative tool offers over a hundred ready-to-use AI model frameworks to enhance marketing and revenue strategies for Communication Service Providers (CSPs). Read More

Semalt, a frontrunner in SEO promotion services and web analytics tools, proudly introduces AutoSEO AI, a revolutionary solution poised to turbocharge Google rankings and drive substantial website traffic. This groundbreaking tool offers unparalleled benefits without hefty financial commitments. Read More

Talkdesk®, Inc. and Cognizant have joined forces in an innovative collaboration aimed at accelerating AI-powered customer experience (CX) transformation for enterprises globally. This partnership combines Cognizant's expertise in consulting and technology modernization with Talkdesk's AI-powered contact center solutions, paving the way for expanded adoption of AI-led CX solutions across diverse industries. Read More