Instructure, the creator of the Canvas learning ecosystem, has rolled out a major suite of AI-driven updates with the launch of IgniteAI, following its preview at InstructureCon. The November release focuses on enhancing pedagogy, streamlining workflows, and maintaining strict data privacy—offering institutions a secure, open, and outcomes-focused approach to AI in education.
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Observe.AI, a leader in AI agents for customer experience, has been recognized as a Leader in the IDC MarketScape: AI-Enabled Contact Center Workforce Engagement Management 2025-2026 (Doc #US53001425, December 2025). The recognition highlights Observe.AI’s capabilities in helping contact centers operate smarter, faster, and more efficiently by integrating conversational intelligence, AI Copilots, and performance management workflows.
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Crisp, a leading AI platform for retail data, has closed a $26 million Series B1 round led by Paine Schwartz Partners, with participation from Blue Cloud Ventures, FirstMark Capital, Cox, DNX, Prologis, and Wellington Management. The investment reflects growing recognition of the value of verticalized AI—AI tailored for industry-specific challenges—over more general-purpose solutions.
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Deliverect, the global food-tech SaaS company, is turning up the automation dial for restaurants with the launch of its AI Agent Library—the first library of plug-and-play AI agents designed specifically for the restaurant industry. Built in partnership with workflow automation leader n8n and piloted by KFC, the platform enables restaurants to integrate intelligent agents directly into their workflows to automate decision-making, optimize preparation times, and improve operational and marketing performance.
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Law firms are increasingly turning to AI to streamline case preparation, and the latest collaboration between LawPro.ai and SmartAdvocate highlights just how transformative these tools can be. The partnership integrates LawPro.ai’s AI-powered case intelligence platform directly into SmartAdvocate’s award-winning case management system, giving attorneys a seamless workflow from record intake to strategy execution.
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Financial institutions know the drill by now: They’ve built pilots, launched proofs of concept, dabbled with copilots and chat-based automation—but scaling GenAI into mission-critical workflows remains a stubborn challenge. Between governance hurdles, security concerns, data fragmentation, and the ever-present risk of regulatory blowback, banks and insurers have treated production GenAI like a high-stakes tightrope walk.
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Mining is one of the world’s oldest industries, but the way mines are managed is evolving faster than ever. Between rising production demands, workforce constraints, and increasing ESG pressures, the sector is pushing aggressively toward real-time visibility, automation, and AI-powered decision-making. Now two major players—Datamine and Aereo—are joining forces in a global partnership aimed squarely at that future.
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The industrial sector is facing a perfect storm: a shrinking skilled labor pool, increasingly complex equipment, and rising pressure to improve uptime with fewer resources. While the demands on maintenance teams have grown, the digital tools supporting them haven’t kept pace. Much of a technician’s day is still consumed by administrative tasks—logging updates, creating work orders, generating reports, and navigating rigid systems.
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Over the past 18 months, AI in the contact center has moved from proof-of-concept experimentation to a strategic mandate—and CX leaders are under pressure to prove value fast. At Five9 CX Summit 2025, the company introduced a slate of upgrades to its Genius AI suite designed to bridge one of the industry’s biggest gaps: the fragmentation between routing, analytics, quality management, and digital engagement.
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