Business Intelligence and Operations
We are bringing you the highlights from the Gartner IT Symposium/Xpo 2025, taking place this week in Kochi, India. Below is a collection of the key announcements and insights coming out of Day 1 of the conference. Some key announcements include the Gartner opening keynote on how CIOs must navigate the blinding hype surrounding AI readiness and the lagging progress of human readiness, discussing the future of automation, revealing the top strategic predictions for 2026 and exploring how to increase the board of directors confidence in cybersecurity.
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SYDNEY, November 17, 2025 – Kyndryl, a leading provider of mission-critical enterprise technology services, today released its 2025 Cloud Readiness Report, revealing how enterprises are navigating a pivotal shift in cloud strategy that can fuel AI adoption and enterprise agility.
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Intellect, a leader in AI-driven Quality Management Systems (QMS), has expanded its global footprint by acquiring Zaptic, a UK-based Connected Frontline Worker (CFW) platform. The move unites quality, safety, and operations into a single AI-enabled ecosystem, bridging the gap between planning and execution for manufacturers.
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Telecom has spent the last decade promising automation, but often delivering incremental improvements wrapped in buzzwords. According to Omdia’s latest report, Agentic AI: An Evolution with Transformative Potential for Telecom Operations, that era may be closing. Agentic AI—the class of systems capable of planning, reasoning, acting, and collaborating autonomously—is poised to become the beating heart of next-generation networks.
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When enterprises talk about becoming “AI-first,” much of the conversation stays theoretical—lofty boardroom talk about transformation someday arriving. Infosys is trying to convert that someday into a repeatable blueprint now.
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SYDNEY, November 14, 2025 — Kyndryl, a leading provider of mission-critical enterprise technology services, today unveiled new advisory and implementation services to guide organisations in change management to scale agentic AI for business outcomes. Harnessing the Kyndryl Agentic AI Framework, the new services redefine how work is done, speed adoption and bring employees and customers along the AI journey while creating engaging interaction between people and AI agents.
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Assembly Software has earned the LegalTech Generative AI Solution of the Year award for its NeosAI platform in the 6th annual LegalTech Breakthrough Awards. This marks the fourth consecutive year Assembly Neos has received industry accolades, building on previous wins for practice management and case management innovation.
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Atera, the top AI platform for IT management, has unveiled its latest research on the evolving role of CIOs in the AI era. The Leading Enterprise IT with AI report, based on a survey of more than 1,000 U.S. enterprise IT leaders, highlights a seismic shift: CIOs are no longer just system overseers—they are central architects of enterprise transformation.
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Kyndryl, a major player in enterprise technology services, is stepping up the AI game with new advisory and implementation offerings designed to guide organizations through change management while scaling agentic AI for measurable business outcomes.
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