Genesys Launches Orchestrators Program to Train the Next Wave of AI-Powered CX Leaders

Genesys Launches Orchestrators Program to Train the Next Wave of AI-Powered CX Leaders

Customer experience (CX) is no longer just about answering calls faster—it’s about orchestrating personalized, AI-driven journeys across channels. At Xperience 2025, Genesys announced the launch of Genesys Orchestrators, a new program designed to help CX professionals sharpen their AI skills, earn credentials, and join a global community aimed at shaping the future of customer engagement.

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Genesys Unveils Advanced Agentic AI Agents to Drive Enterprise-Wide CX Orchestration

Genesys Unveils Advanced Agentic AI Agents to Drive Enterprise-Wide CX Orchestration

At Xperience 2025, Genesys® introduced advanced agentic AI agents for the Genesys Cloud™ platform, designed to help organizations orchestrate customer and employee experiences across enterprise systems. Enhancements to Genesys Cloud Copilots and Virtual Agents bring greater autonomy, contextual awareness, and support for Agent2Agent Collaboration (A2A) and Model Context Protocol (MCP), enabling AI to operate safely within enterprise guardrails.

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Cerebras Launches API Program with 70x Faster AI Inference

Cerebras Pushes 70x Faster AI Inference to Enterprises with New API Certification Program

Cerebras Systems, the company behind some of the biggest and boldest chips in AI, is extending its reach beyond hardware with a fresh API Certification Program. The initiative, announced alongside new partnerships with Dataiku, Vercel, Portkey, and TrueFoundry, aims to make Cerebras’ staggering inference speeds—up to 70x faster than GPU-based solutions—available directly to enterprise developers…

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NielsenIQ Adds AI-Powered Shopper Voice to GfKnewron Consumer Platform

NielsenIQ Adds AI-Powered Shopper Voice to GfKnewron Consumer Platform

At this year’s IFA in Berlin, NielsenIQ (NIQ) is making a pitch to brands and retailers: stop guessing why shoppers behave the way they do. The consumer intelligence firm has enhanced its GfKnewron® Consumer platform with AI-Powered Shopper Voice, an upgrade that turns raw shopper comments into structured insights for better decision-making.

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Cognizant Joins White House AI Taskforce, Pledges Nationwide AI Education Push

Cognizant Joins White House AI Taskforce, Pledges Nationwide AI Education Push

AI isn’t just remaking industries—it’s now on the syllabus. Cognizant has announced its participation in the AI Education Taskforce meeting at the White House, joining more than 100 organizations and senior U.S. officials to help drive a national strategy for AI education.

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SurveyMonkey announces AI generated surveys

SurveyMonkey announces AI generated surveys

SAN MATEO, Calif., October 25, 2023 – SurveyMonkey, a global leader in online surveys and forms, today announced the availability of Build with AI, a new survey creation feature powered by AI research and deployment company, OpenAI. Build with AI, the newest capability in the SurveyMonkey Genius® lineup of AI-enabled features, allows users to create surveys from just a written description, automating and accelerating the survey creation process. Build with AI is available now and is free for all SurveyMonkey users. 

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Reputation on the Line: How Crisis Communication Agencies Save Tech Brands

Reputation on the Line: How Crisis Communication Agencies Save Tech Brands

In the technology sector, brand perception can shift in an instant. Product missteps, data breaches, or public controversies can quickly erode trust and influence purchasing decisions. Protecting a company’s reputation is not merely about damage control; it requires strategic foresight, clear messaging, and coordinated execution. Tech PR agencies specialize in managing these high-pressure situations, providing…

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