The Rise of the Agentic Ecosystem: What Businesses Need Beyond AI Chatbots
The customer seeks assistance from the AI agent to solve a problem with billing. AI agent is capable of explaining the issue, providing the customer with the account history, and giving advice on the way forward. However, it cannot access the payment system, update the account, issue a refund, inform finance, or close the ticket. The conversation may be intelligent, but the workflow is still manual. Businesses…
