Artificial Intelligence (AI)

Observe.AI’s Companion Agent Wins MetriStar Top Provider Award, Highlighting AI‑Powered Agent Assist Maturity – the Redwood City‑based CX platform announced Monday that it has been recognized by research firm Metrigy as a 2026 MetriStar Top Provider for Agent Assist Applications, a distinction reserved for vendors whose customers achieve above‑average business outcomes and strong sentiment scores….

PA‑AI announced the launch of its Human Intelligence Layer (HIL™), a new infrastructure tier designed to embed human‑centred insight into enterprise AI workflows. The Los Angeles‑based startup says HIL will help businesses move beyond raw generative output and focus on the emotional, cultural, and adoption factors that determine whether AI solutions are actually embraced by users….

GearChain launches AI‑powered OCR barcode recovery for enterprises – In a move that could reshape how warehouses, retailers, and field service teams handle damaged or illegible tags, San‑Jose‑based GearChain unveiled an AI‑driven OCR barcode recovery feature on May 19, 2026. The add‑on lets users point a smartphone camera at the printed numbers beneath a compromised barcode, instantly…