PolyAI, a leading provider of AI agents for enterprise customer service, has introduced the latest version of Agent Studio, a groundbreaking voice-first omnichannel platform for conversational AI. As companies seek to enhance customer experience (CX), the release of Agent Studio marks a major leap forward in customer service automation. This innovative platform provides enterprises with full control over AI agents, enabling them to deliver more efficient, effective, and customer-centric voice automation at scale. Since its inception in 2017, PolyAI has been revolutionizing customer support for top consumer brands, and the latest version of Agent Studio aims to further enhance operational efficiencies, offering significant benefits in industries ranging from e-commerce to travel.
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PLAUD.AI, the AI-native hardware and software innovator behind the global success of PLAUD NOTE and NotePin, has announced a major step in its evolution: the acquisition of StarJar, a Y Combinator-backed medical AI company. This acquisition fuels the upcoming launch of PLAUD for Business, a unified platform enabling teams to capture, organize, and act on collective intelligence. With this expansion into the enterprise market, PLAUD.AI aims to transform how professionals and organizations handle meetings, documentation, and collaboration at scale.
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JuicyChat.AI is reshaping the future of digital communication with the introduction of its NSFW AI Image Generator. This tool is designed to enhance user experiences by generating dynamic images based on text descriptions shared during chats. With a variety of customization options and seamless integration, it provides users with a more engaging and immersive interaction.
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In a major leap forward for enterprise communication, CloneOps.ai officially launched its AI-powered business communication platform at the TIA 2025 Capital Ideas Conference. Designed to streamline and scale voice, email, and text-based communications, the platform enables companies to communicate with unmatched speed, intelligence, and efficiency. From freight logistics to insurance and healthcare, CloneOps.ai is redefining how organizations interact with customers, vendors, and internal teams—paving the way for real-time, scalable communication infrastructure powered by AI.
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Tessell, a leading next-gen multi-cloud database-as-a-service (DBaaS) provider, has announced a $60 million Series B funding round, raising its total funding to $94 million. Spearheaded by WestBridge Capital, with continued backing from Lightspeed Venture Partners and new participation from B37.vc and Rocketship.vc, this funding will fuel Tessell’s global go-to-market efforts and accelerate AI-powered R&D for modern data management.
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Intermedia Cloud Communications, a global leader in AI-powered cloud communications and customer engagement, has announced the launch of AI Agent Assist, a transformative feature within the Intermedia Intelligent Contact Center. Designed to empower agents before, during, and after customer interactions, AI Agent Assist delivers real-time insights, sentiment analysis, and workflow automation—helping businesses elevate service quality and optimize contact center operations without replacing the human element. This latest innovation underscores Intermedia’s mission to help organizations embrace AI at their own pace—enhancing agent performance and customer satisfaction simultaneously.
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Amazon has unveiled Nova Sonic, a groundbreaking foundation model that unifies speech understanding and generation to deliver real-time, human-like voice interactions. Available through Amazon Bedrock’s new bi-directional streaming API, Nova Sonic simplifies the creation of voice-enabled applications across industries—from education and travel to healthcare and customer service. By integrating speech recognition, language understanding, and speech synthesis into a single AI model, Nova Sonic eliminates the complexity of conventional voice application stacks and brings a new standard of natural, efficient, and cost-effective human-computer interaction.
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The convergence of AI and cybersecurity is accelerating and Netwrix is leading the charge. The company has launched a free, open-source Model Context Protocol (MCP) server integration for Netwrix Access Analyzer, bringing natural language querying and AI assistant compatibility to security operations. This integration enables cybersecurity teams to query Access Analyzer’s powerful data insights using conversational AI tools like Claude Desktop and Microsoft Copilot—no dashboards, no custom queries, just simple, intuitive interaction. As organizations grapple with sprawling data environments and rising identity-based threats, this move significantly lowers the barrier to extracting timely, actionable insights.
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UCC Networks has officially launched AI Connect, a next-gen conversational bot platform offering organizations the power to build intelligent, AI-driven experiences on their own terms. With Bring Your Own AI (BYOAI) capabilities and support for OpenAI’s most powerful models, including GPT-4o, 4.5, and 4o-mini, businesses can create tailored interactions while maintaining full control over their AI infrastructure. This launch positions UCC Networks as a pioneer in flexible, secure, and customizable AI chatbot solutions, built for a new era of business automation and engagement.
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