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Conversational Ai
Cresta Adds Real-Time Translation and 30+ Multilingual AI Features to Turbocharge Global Customer Support
November 20, 2025

Cresta Adds Real-Time Translation and 30+ Multilingual AI Features to Turbocharge Global Customer Support

Cresta, one of the fastest-rising players in customer experience AI, is pushing deeper into multilingual service with the launch of Real-Time Translation and a suite of global-ready AI capabilities. The updates mark Cresta’s biggest leap yet toward building a platform where human agents and AI agents can serve any customer, in any language, across any channel—without staffing dozens of specialized language teams or juggling external translation tools. Read More
AI Automation, AI Innovation, Artificial Intelligence (AI), Conversational Ai, Customer Experience
Agora and Akool Team Up to Bring Real-Time AI Avatars to Conversational Apps
November 7, 2025

Agora and Akool Team Up to Bring Real-Time AI Avatars to Conversational Apps

Agora, Inc. (NASDAQ: API), the real-time engagement (RTE) platform known for powering live video and conversational AI, has partnered with Akool, a fast-rising player in AI-driven video and avatar tech, to bring streaming avatars into Agora’s ecosystem. The result? Developers can now drop lifelike, expressive avatars into chat, video, and voice applications with just a few lines of code. Read More
AI Automation, AI Innovation, Artificial Intelligence (AI), Conversational Ai, Virtual AI
Orum Taps Vonage APIs to Power Global AI-Driven Sales Conversations
October 30, 2025

Orum Taps Vonage APIs to Power Global AI-Driven Sales Conversations

In the age of AI-driven sales engagement, speed, scale, and seamless communication are everything. Orum, the AI Conversation Engine built for revenue teams, has found its backbone in Vonage, a part of Ericsson (NASDAQ: ERIC)—integrating Vonage’s Voice and Video APIs to power millions of calls, deliver real-time coaching, and accelerate its global expansion. Read More
AI Automation, AI in Business, Artificial Intelligence (AI), Conversational Ai, Enterprise AI
Ingram Micro Debuts Enterprise AI Agent Built on Google Gemini Inside Its Xvantage AI Factory
October 29, 2025

Ingram Micro Debuts Enterprise AI Agent Built on Google Gemini Inside Its Xvantage AI Factory

Ingram Micro (NYSE: INGM) is moving from distribution powerhouse to AI innovation leader. The company today announced the Sales Briefing Assistant, its first enterprise-grade AI Agent built within the patented Ingram Micro Xvantage AI Factory, powered by Google’s Gemini large language models. Read More
AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Conversational Ai, Enterprise AI
Red Lobster Teams with SoundHound AI to Launch Voice-Powered Takeout Ordering
September 24, 2025

Red Lobster Teams with SoundHound AI to Launch Voice-Powered Takeout Ordering

Red Lobster, the world’s largest seafood restaurant chain, is turning up the dial on convenience with a new AI-powered phone ordering system powered by SoundHound AI (Nasdaq: SOUN). The rollout, spanning all Red Lobster locations, aims to transform how guests place takeout orders while giving in-restaurant staff more breathing room. Read More
AI Automation, AI in Commerce, AI in Marketing, AI Innovation, Artificial Intelligence (AI), Conversational Ai, Virtual AI
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