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AI in Business
Calabrio Appoints Dave Rhodes as CEO to Drive Global Contact Center Innovation
Calabrio, a leader in workforce performance solutions, has appointed Dave Rhodes as its new Chief Executive Officer (CEO), effective immediately. Rhodes takes over from Interim CEO Joel Martins, who will remain with the company as Chief Technology Officer (CTO). This leadership change marks a new chapter for Calabrio as it continues to innovate and reshape the future of contact centers globally. Read More
Verint AI-Powered Bots Drive Revenue Growth Through Optimized Upselling and Cross-Selling
Verint, known as The CX Automation Company™, has announced that contact centers across multiple industries are leveraging Verint Bots to optimize upselling and cross-selling opportunities. This innovation is driving impressive sales momentum and revenue growth for leading brands. Read More
Vonage and SAP Partner to Innovate with AI and Advanced Network APIs
Vonage, a global leader in cloud communications and part of Ericsson, has announced a new collaboration with SAP SE to explore generative AI and NextGen use cases using Vonage’s API platform and SAP Business AI. This partnership aims to leverage Vonage’s Communications Platform as a Service (CPaaS) and SAP Business Technology Platform (SAP BTP) to enhance customer experiences, improve operational efficiencies, and drive innovation in business communications and engagement. Read More
We explore Aniket Khosla’s professional journey in this enlightening discussion, as he went from being a QA lead to being Spirent’s VP of Product Management. Learn more about the future of high-speed Ethernet, the transformative power of AI on data center networking, and cross-functional departmental collaboration.   TechEdge AITechedge AI is a niche publication dedicated... Read More
BetHarmony Launches: AI-Powered Assistant for iGaming by Symphony Solutions
Symphony Solutions, a Dutch-based AI and cloud transformation company, has launched BetHarmony, an advanced AI-powered assistant tailored for the iGaming industry. BetHarmony aims to revolutionize the user experience for casino and sportsbook operators by enhancing user interaction, engagement, and retention through innovative AI-driven features. Following a successful proof of concept and positive feedback from industry leaders, BetHarmony is set to transform how operators and players interact within the iGaming sector. Read More
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