The adoption of AI in customer service is revolutionizing business interactions, shifting from reactive to proactive customer support. Companies are leveraging AI-driven tools such as predictive analytics, intelligent routing, and self-service solutions to enhance efficiency, customer satisfaction, and retention. With AI’s rapid evolution, businesses are positioning themselves for next-gen customer engagement strategies.
New Charter Technologies, a portfolio company of Oval Partners, has acquired Orchestrate AI Labs, an AI-integration company focused on transforming the Managed Service Provider (MSP) industry. Orchestrate AI Labs, founded by experienced MSP and technology leaders, has been developing cutting-edge AI solutions to reshape IT service delivery.
Nirmata, a leader in cloud-native security policy automation, has secured $9.6 million in funding led by Peak XV Surge (formerly Sequoia Capital India & SEA), with contributions from Dallas Venture Capital, Dreamit Ventures, and existing investors. This funding aims to expand Nirmata’s market reach, scale its go-to-market strategy, and accelerate product development, reinforcing its position as a security automation and governance leader from code to cloud.
In our digital society, software updates are now a regular feature of daily life. Whether it’s our phones, computers or tablets, we can now expect daily automatic notifications of new versions of applications and operating systems designed to enhance functionality and address user limitations.
Leaders Can Take Five Actions to Protect Data Assets While Also Effectively Enabling the Business
STAMFORD, Conn., February 11, 2025 — Only 14% of security & risk management (SRM) leaders can effectively secure organizational data assets while also enabling the use of data to achieve business objectives, according to a survey by Gartner, Inc. While 35% of survey respondents secure data assets and 21% use data to achieve business goals, only one in seven can effectively do both.
SolarWinds Corporation (NYSE:SWI) (“SolarWinds” or the “Company”), a leading provider of simple, powerful, secure observability and IT management software, today announced that it has entered into a definitive agreement to be acquired by Turn/River Capital in an all-cash transaction for $18.50 per share or approximately $4.4 billion. The per-share price represents a premium of approximately 35% to the volume-weighted average closing price of SolarWinds stock for the 90 trading days ended on February 6, 2025.
The AI in Fintech market, valued at $12.2 billion in 2023, is on a strong growth trajectory and is expected to reach $61.6 billion by 2032, expanding at a CAGR of 19.72% (2024-2032). AI technologies such as machine learning, predictive analytics, and real-time fraud detection are driving this surge, enabling financial institutions to optimize operations, enhance security, and improve customer experiences.
Synergetics.ai, a leader in Decentralized Autonomous Agents and Agent-to-Agent protocols, has launched AgentWorks™, a groundbreaking suite of tools designed to enable secure AI Agent interactions across networks and enterprises.
As enterprises increasingly integrate AI Agents into their operations, seamless communication between human-to-agent and agent-to-agent interactions is becoming essential. The rise of Digital Twins—AI-powered consumer agents engaging with websites, metaverses, and digital ecosystems—demands a new technology stack and secure protocols.
Schneider Electric, a global leader in digital transformation, energy management, and automation, announces an exclusive interview with Julia Peyre, the newly appointed Head of AI Strategy and Innovation, on the AI at Scale podcast. Julia, a PhD in computer vision, brings over a decade of AI expertise to the discussion, offering a deep dive into how AI is transforming industries.
