CloudHesive and Teneo.ai Partner to Revolutionize AI-Powered Contact Centers
CloudHesive, an AWS Premier Consulting Partner and leading provider of cloud and contact center solutions, has announced a strategic partnership with Teneo.ai, a global leader in Conversational AI and automation. This collaboration integrates Teneo’s cutting-edge automation capabilities, including the NLU Accuracy Booster™, into ConnectPath CX, CloudHesive’s advanced Contact Center as a Service (CCaaS) platform powered by Amazon Connect. This integrated solution enables organizations to automate up to 100% of Level 1 and 50% of Level 2 customer inquiries, reducing operational costs by as much as 30%. With 99% intent recognition accuracy, the AI-powered self-service system improves resolution speed, minimizes misrouted calls, and allows agents to focus on more complex customer tasks.
