Intermedia Cloud Communications, a global leader in AI-powered cloud communications and customer engagement, has announced the launch of AI Agent Assist, a transformative feature within the Intermedia Intelligent Contact Center. Designed to empower agents before, during, and after customer interactions, AI Agent Assist delivers real-time insights, sentiment analysis, and workflow automation—helping businesses elevate service quality and optimize contact center operations without replacing the human element. This latest innovation underscores Intermedia’s mission to help organizations embrace AI at their own pace—enhancing agent performance and customer satisfaction simultaneously.
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In a landmark collaboration, Google and Sphere Entertainment Co. have joined forces to revolutionize cinematic storytelling with The Wizard of Oz at Sphere, an immersive experience set to debut in Las Vegas on August 28, 2025. This next-generation production combines generative AI, visual effects, and immersive audio-visual engineering to transform a classic piece of film history into a 21st-century spectacle. Nearly nine decades after the original Wizard of Oz introduced audiences to Technicolor, this reimagined version leverages Google’s cutting-edge AI models—Gemini, Veo 2, and Imagen 3—along with Sphere’s massive 16K resolution display, to bring the story to life in ways never before possible.
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Quorum Software, a global leader in energy-focused software solutions, has officially launched Quorum AI (QAI)—a generative AI-powered customer experience chatbot. Integrated directly within the Upstream On Demand Land application, QAI represents a major milestone in the company’s strategy to embed intelligent automation across its portfolio and transform how users access information and support.
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UCC Networks has officially launched AI Connect, a next-gen conversational bot platform offering organizations the power to build intelligent, AI-driven experiences on their own terms. With Bring Your Own AI (BYOAI) capabilities and support for OpenAI’s most powerful models, including GPT-4o, 4.5, and 4o-mini, businesses can create tailored interactions while maintaining full control over their AI infrastructure. This launch positions UCC Networks as a pioneer in flexible, secure, and customizable AI chatbot solutions, built for a new era of business automation and engagement.
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Microsoft’s latest survey reveals a powerful shift in how Latina moms are embracing AI technology in their parenting journeys. With 56% of AI-using Latina moms calling it a “member of their parental support village,” AI is emerging as a digital abuela, fusing modern efficiency with the wisdom of tradition. As parenting becomes more complex in today’s fast-paced, tech-forward society, Latina mothers are finding new ways to lean on AI tools like Microsoft Copilot—not just for practical tasks, but increasingly for emotional and cultural support.
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At the 2025 ASU+GSV Summit, Grammarly—the trusted AI assistant for communication and productivity—announced a significant expansion of its Authorship feature. Initially launched in Google Docs, Authorship is now available in beta for Microsoft Word, bringing a new level of transparency and accountability to academic writing in the AI era. New capabilities include AI and plagiarism detection, authorship analytics, and speedy citations, positioning Grammarly as a key enabler of academic integrity in digital-first education.
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Infobip, the global cloud communications platform, is set to host Shift Miami 2025, its third annual North American developer conference, from May 5–7 at the iconic Perez Art Museum. The event, a spin-off of Croatia’s internationally acclaimed developer conference, marks another major step in Infobip’s mission to connect and inspire developers across the globe—this time through a deep focus on Artificial Intelligence and software innovation. With Miami rapidly emerging as a leading U.S. tech hub, Shift Miami 2025 aims to cement itself as the premier developer conference in the Southern United States, offering an interactive and insightful experience for software professionals, engineers, and technology leaders.
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In a collaborative move to reshape higher education, ASU-GSV Summit, Google Public Sector, and the Stephen M. Ross School of Business at the University of Michigan (Michigan Ross) have launched a groundbreaking Virtual Teaching Assistant (TA) pilot program. This initiative is designed to enhance student learning and equip educators with actionable insights through advanced AI capabilities powered by Google’s Gemini.
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AppSumo, the leading software marketplace for entrepreneurs, has announced its first-ever AI Week, running from April 21 to April 25, 2025. As part of the celebration, one lucky winner will receive lifetime access to ChatGPT Plus, a move that honors the company’s legendary “lifetime deal” model while spotlighting the growing influence of AI in the entrepreneurial world.
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