Deloitte Digital Says AI Hits Service Inflection Point

Deloitte Digital: Customer Service Hits AI Tipping Point as Agentic Systems Slash Costs and Redefine Contact Centers

Enterprise AI has spent years cycling through pilots, proof-of-concepts, and chatbot hype. According to Deloitte Digital, that phase is over. In its forthcoming 2026 Global Contact Center Survey and new playbook, “The Future of Service,” Deloitte Digital argues that customer service has reached a true AI value inflection point—where measurable financial ROI is no longer…

Read More: Deloitte Digital: Customer Service Hits AI Tipping Point as Agentic Systems Slash Costs and Redefine Contact Centers
Similarweb Launches AI Studio for Market Intel

Similarweb Launches AI Studio: Enterprise Intelligence That Puts Expert Market Research at Every Employee’s Fingertips

TEL AVIV, Israel–(BUSINESS WIRE)– Similarweb (NYSE: SMWB) today launched AI Studio, an enterprise AI intelligence solution that fundamentally transforms how organizations access and act on digital market data. AI Studio sits on top of Similarweb’s complete digital intelligence infrastructure — 100 million websites, 6 billion keywords, 4 million apps, 20 million companies, 50,000+ stock tickers, 557…

Read More: Similarweb Launches AI Studio: Enterprise Intelligence That Puts Expert Market Research at Every Employee’s Fingertips
Skygen.AI Raises $7M to Launch Autonomous AI Execution Layer

Skygen.AI Raises $7M, Launches ‘Execution Layer’ That Turns AI From Chatbot Into Autonomous Worker

The startup announced it has closed a $7 million funding round and unveiled what it calls the world’s first autonomous “Execution Layer”—an AI system designed not to suggest actions, but to perform them directly inside enterprise software.

Read More: Skygen.AI Raises M, Launches ‘Execution Layer’ That Turns AI From Chatbot Into Autonomous Worker
AI Romance Scams Surge Ahead of Valentine’s - TechEdgeAI

KnowBe4 Warns of Deepfake Romance Scams Targeting Consumers Ahead of Valentine’s Day

As Valentine’s Day approaches, cybersecurity experts are warning of a sophisticated surge in AI-enabled romance scams. In 2026, the traditional ‘red flags’ such as bad grammar or the inability to produce a specific photo have been rendered obsolete by generative AI. Scammers are now using real-time deepfake video and perfect AI personas to manipulate lonely…

Read More: KnowBe4 Warns of Deepfake Romance Scams Targeting Consumers Ahead of Valentine’s Day
Gartner Warns of AI Risk to Critical Infrastructure - TechEdgeAI

Gartner Predicts That by 2028 Misconfigured AI Will Shut Down National Critical Infrastructure in a G20 Country

STAMFORD, Conn., February 13, 2026 —Gartner, Inc., a business and technology insights company, predicts that by 2028, misconfigured AI in cyber physical systems (CPS) will shut down national critical infrastructure in a G20 country. Gartner defines CPS as engineered systems that orchestrate sensing, computation, control, networking and analytics to interact with the physical world (including…

Read More: Gartner Predicts That by 2028 Misconfigured AI Will Shut Down National Critical Infrastructure in a G20 Country
Kyndryl Launches Policy-Governed Agentic AI - TechEdgeAI

Kyndryl Unveils Agentic AI Workflow Governance for Trusted Deployment of Mission Critical AI Agents

SYDNEY, February 13, 2026 –Kyndryl (NYSE: KD), a leading provider of mission-critical enterprise technology services, today announced an innovative capability for creating policy-governed agentic AI workflows to enable enterprises to scale agentic AI across complex and highly regulated environments.Kyndryl’s policy as code capability translates customers’ organisational rules, regulatory requirements, and operational controls into machine‑readable policies that govern…

Read More: Kyndryl Unveils Agentic AI Workflow Governance for Trusted Deployment of Mission Critical AI Agents
Tempus AI Integrates Median’s FDA-Cleared Lung Screening AI.

Tempus AI and Median Technologies Partner to Expand AI Lung Cancer Screening Nationwide

Precision medicine is increasingly defined by how early disease can be detected—and how intelligently risk can be stratified. Tempus AI, Inc. (NASDAQ: TEM) has announced a collaboration with Median Technologies (EPA: ALMDT) to integrate Median’s eyonis® LCS into the Tempus Pixel platform, expanding AI-powered lung cancer screening capabilities across the U.S. The move brings together…

Read More: Tempus AI and Median Technologies Partner to Expand AI Lung Cancer Screening Nationwide
bswift Upgrades Emma Chat With Claims AI

bswift’s Emma Chat Hits 80% Autonomous Resolution With Claims-Powered AI

The benefits administration provider announced the latest evolution of Emma Chat, its AI-powered employee benefits assistant built on Emma Intelligence™. The headline number: an 80% autonomous resolution rate. The nuance: that figure is intentional—and not engineered to block human help.

Read More: bswift’s Emma Chat Hits 80% Autonomous Resolution With Claims-Powered AI
AI Misconfiguration Risk to G20 Infrastructure - TechEdgeAI

Gartner Predicts That by 2028 Misconfigured AI Will Shut Down National Critical Infrastructure in a G20 Country

STAMFORD, Conn., February 12, 2026 —Gartner, Inc., a business and technology insights company, predicts that by 2028, misconfigured AI in cyber physical systems (CPS) will shut down national critical infrastructure in a G20 country. Gartner defines CPS as engineered systems that orchestrate sensing, computation, control, networking and analytics to interact with the physical world (including…

Read More: Gartner Predicts That by 2028 Misconfigured AI Will Shut Down National Critical Infrastructure in a G20 Country

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