Deloitte Digital: Customer Service Hits AI Tipping Point as Agentic Systems Slash Costs and Redefine Contact Centers
Enterprise AI has spent years cycling through pilots, proof-of-concepts, and chatbot hype. According to Deloitte Digital, that phase is over. In its forthcoming 2026 Global Contact Center Survey and new playbook, “The Future of Service,” Deloitte Digital argues that customer service has reached a true AI value inflection point—where measurable financial ROI is no longer…
