Enterprises are increasingly embedding AI agents—software entities capable of autonomous decision‑making and tool integration—into daily workflows. Yet, many knowledge workers lack a clear framework for interacting with these systems safely and effectively. Addressing this gap, CompTIA, the global provider of vendor‑neutral IT training and certifications, announced a new curriculum titled CompTIA AI Agent Essentials. The…
Atento, a global provider of customer experience and business process outsourcing, has secured a presentation slot at PROPOR 2026—the 17th International Conference on Computational Processing of Portuguese. The conference, a key gathering for natural language processing (NLP) and speech‑technology researchers, will feature the company’s paper titled “A Multilingual Voice Analytics Module for Contact‑Center Hiring.” The acceptance…
The asset‑management community received a fresh data set on Wednesday as Zephyr—a subsidiary of Informa plc (LSE: INF) and a long‑standing provider of software for wealth and asset managers—published its annual PSN Outlook for 2026. The report, compiled with contributions from twelve leading investment firms, offers a snapshot of the current state of separately managed accounts…
You’re stepping into the VP of Revenue role at Adora at a time when AI is rapidly reshaping marketing. What about Adora’s approach convinced you this was the right moment to make the move? Almost every CMO today is being asked by their CEO how they’re leveraging AI both now and in the future. What…
Leadership hires signal a scaling push The new appointments arrive at a pivotal moment for the upskilling market. Simplilearn now serves more than 8 million learners in over 150 countries and runs upwards of 1,500 live online classes each month. By expanding its executive bench, the company hopes to tighten brand messaging, broaden commercial reach, and…
Alchemer, a long‑standing player in the customer‑experience and feedback‑management space, has added a new capability to its Reputation Management suite: AI Auto‑Responder. The feature leverages generative AI to draft and publish personalized replies to online reviews without human intervention, while still allowing businesses to set safeguards and routing rules for sensitive content. Why Automated Review…
Jotform has rolled out a native plug‑in for OpenAI’s ChatGPT that lets users create, edit, and retrieve form data without ever leaving the chat interface. Announced on March 31, 2026, the integration leverages generative AI to translate plain‑language instructions into fully‑featured online forms and to surface response data in an organized table—all within a conversational flow. What…
AUSTIN, TX – March 31, 2026 – Cyara, the global leader in AI-powered customer experience (CX) assurance, today announced new agentic testing and AI governance capabilities that give enterprises the tools to validate, monitor, and control AI agents across voice and digital channels, before and after those agents interact with customers. As CX systems move from rule-based…
1. Komerz has made two acquisitions in under 60 days with Pathformance in February and Glassbox in March. What’s the strategic logic behind moving that fast? Today’s industry is moving faster than the traditional agency model can adapt, and brands are telling us they can’t wait another three years for holding companies to figure out…
