Alchemer, a long‑standing player in the customer‑experience and feedback‑management space, has added a new capability to its Reputation Management suite: AI Auto‑Responder. The feature leverages generative AI to draft and publish personalized replies to online reviews without human intervention, while still allowing businesses to set safeguards and routing rules for sensitive content. Why Automated Review…
Jotform has rolled out a native plug‑in for OpenAI’s ChatGPT that lets users create, edit, and retrieve form data without ever leaving the chat interface. Announced on March 31, 2026, the integration leverages generative AI to translate plain‑language instructions into fully‑featured online forms and to surface response data in an organized table—all within a conversational flow. What…
AUSTIN, TX – March 31, 2026 – Cyara, the global leader in AI-powered customer experience (CX) assurance, today announced new agentic testing and AI governance capabilities that give enterprises the tools to validate, monitor, and control AI agents across voice and digital channels, before and after those agents interact with customers. As CX systems move from rule-based…
1. Komerz has made two acquisitions in under 60 days with Pathformance in February and Glassbox in March. What’s the strategic logic behind moving that fast? Today’s industry is moving faster than the traditional agency model can adapt, and brands are telling us they can’t wait another three years for holding companies to figure out…
Sydney, Australia – March 27, 2026 – Red Hat, the world’s leading provider of open source solutions, today announced an expanded collaboration with Google Cloud to help organisations accelerate application modernisation and cloud migrations. This expansion introduces Red Hat OpenShift in the Google Cloud console, deeper integrations with Google Cloud services and marks the general availability…
STAMFORD, Conn., March 30, 2026 — Gartner, Inc., a business and technology insights company, predicts that by 2028, the growing importance of explainable AI (XAI) will drive large language model (LLM) observability investments to 50% of GenAI deployments, up from 15% today. Gartner defines XAI as a set of capabilities that describes a model, highlights…
HERNDON, Va. — March 26, 2026 — Revenium, the AI Economic Control System, today announced the launch of AI Outcomes, a new solution linking every AI agent execution to its business outcome and calculating ROI at the workflow level. Where previously-released Revenium tools answered the question of what AI spent across machine and human workflows, AI Outcomes answers…
SYDNEY – 26 March, 2026: WatchGuard® Technologies, a global leader in unified cybersecurity for MSPs, today announced new WatchGuard NDR for Firebox, Managed NDR and Total NDR offerings for organisations to easily deploy and scale AI-powered threat detection that uncovers, investigates and contains malicious activity without added complexity. This expansion of its award-winning network detection and…
Miro, the collaborative workspace that has been positioning itself as an “AI Innovation Workspace,” announced that it has reached an agreement to acquire Reforge, an AI‑focused platform that offers product‑team training and development tools. The transaction, which remains subject to customary closing conditions, brings Reforge’s learning catalog, its AI‑powered product development suite, and its staff…
