Fujitsu today announced details of a new company-wide AI strategy that focuses on deepening human – AI collaboration, presenting a vision of AI as a trusted assistant that supports and augments productivity and creativity. Read More
TeamSupport, a leading provider of support ticketing and live chat solutions, announced today that it has launched several AI-powered features to help customers deliver exceptional support at scale. Read More
DiGGrowth is thrilled to announce the launch of its ultimate Gen-AI marketing data assistant — DiGGi-GPT. With a passion for precision and a dash of digital magic, DiGGi-GPT is set to revolutionize the way businesses navigate the complexities of marketing data. Read More
Tompkins Solutions, a leading supply chain consulting and material handling integration firm, today announced a strategic partnership with Soft Robotics, a leading provider of innovative robotic automation solutions. Read More
2023 was the year we saw the uprising of AI. It came as a force to reckon with. And then the reality hit us. The excitement of something new slowly led to the realization that AI needs regulation as it developed rapidly beyond its control. The realm of AI stands at the forefront of innovation, continually pushing boundaries and reshaping the way we perceive and interact with the world. Read More
Today, IBM Consulting is rolling out IBM Consulting Advantage, an AI services platform designed to support IBM consultants in delivering consistency, repeatability and speed for our clients. Read More
PolyAI, the world’s premiere provider of customer-led voice assistants for the enterprise, is proud to announce the release of its second annual CX 100. This prestigious list recognizes 100 trailblazing individuals who have transformed the customer experience landscape with their unwavering dedication to innovation and empowerment, while keeping a customer-centric focus. Read More
Ada, the AI-native customer service automation company, today announced a partnership with Dixa, the conversational customer service platform. Together, the two solutions will deliver seamless AI-powered automation across the entire customer journey. Read More
As we enter 2024, the retail landscape is undergoing a transformation, propelled by changes in consumer preferences and advancements in new technologies. According to a recent IBM Institute for Business Value study today’s discerning shoppers expect a tailored shopping journey, complete with the convenience of product choices, detailed information, diverse payment methods and a seamless integration of in-store and online experiences that cater to their individual preferences. Read More