NiCE Expands AI-First CX With ServiceNow

NiCE Advances the Future of AI-First Customer Experience with ServiceNow

Sydney, Australia, May 8, 2026 – NiCE (Nasdaq: NICE) today announced the availability of its NiCE ServiceNow joint solution, closing the gap between front-office engagement and back-office execution. Organisations can trigger complex enterprise workflows the moment a customer interaction begins.  The NiCE ServiceNow joint solution helps organisations move beyond fragmented interactions by unifying real-time customer engagement with the workflows and…

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Atento & Cresta partner to embed AI agents in BTO services

Atento Teams Up with Cresta to Deploy AI Agents Across BTO Services

Atento teams up with Cresta to deploy AI agents across BTO services, announcing a multi‑year, eight‑figure partnership that blends Cresta’s unified AI platform with Atento’s Atent.AI suite to deliver hybrid human‑AI customer‑experience solutions across the Americas. What the partnership delivers The deal pairs Cresta’s enterprise‑grade AI platform—designed to augment both human agents and autonomous bots—with…

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StackAdapt Expands Into ChatGPT Ads

StackAdapt Announces AI-Powered Marketing Capabilities Through Ads in ChatGPT Pilot

TORONTO–(BUSINESS WIRE)–StackAdapt (www.stackadapt.com), the leading AI advertising and orchestration platform, today shared that it is offering advertisers access to ads in ChatGPT. This capability helps advertisers deliver messages that are useful and timely as customers are exploring options, comparing choices, and making decisions. As a technology partner supporting advertising in ChatGPT, StackAdapt is enabling advertisers…

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Post-Login Threat Detection Gains Urgency

WatchGuard World Password Day Commentary

By Anthony Daniel, Managing Director, Australia, New Zealand and the Pacific Islands, WatchGuard Technologies This World Password Day, the conversation needs to move beyond password strength to the growing reality that most credentials are already exposed and circulating online. Across Australia, where cybercrime is reported every six minutes, attackers are increasingly bypassing traditional intrusion methods…

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KnowBe4 Expands Cloud Email Security in Asia

KnowBe4 Accelerates Asia Expansion Following Cloud Email Security Launch Events

SINGAPORE (May 7, 2026) – KnowBe4, the global leader in digital workforce security, securing both AI agents and humans, has reinforced its rapid growth across Asia following a successful series of cloud email security events across Singapore, Hong Kong and the Philippines, with an upcoming launch in Malaysia. The latest event in the series, an exclusive…

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Intellias Pragmatic AI Playbook Boosts Enterprise AI

Intellias Unveils Pragmatic AI Playbook to Accelerate Enterprise AI Transformation

The playbook is not a product but a methodology. It defines two parallel tracks: technology transformation (how code and infrastructure are built) and business transformation (how data and processes are organized). By embedding generative AI tools directly into the development lifecycle, Intellias claims enterprises can cut delivery costs by up to 70 percent, shorten time‑to‑market by 1.5×,…

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JumpCloud launches Agentic IAM to secure AI agents

JumpCloud Unveils Agentic IAM Platform to Govern Enterprise AI Agents

JumpCloud Inc. today announced the launch of its Agentic IAM solution, a unified identity‑and‑access‑management platform built to secure AI agents across the enterprise. The new offering arrives as 72 percent of organizations already run AI agents in production, yet a Gartner‑cited 92 percent admit they lack the controls needed for safe scaling. The announcement In a press release dated…

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Databricks Invests $300M in ANZ AI

Databricks to invest US$300 million in ANZ over the next three years

SYDNEY, Australia, May 5, 2026 – Databricks, the Data and AI company, today announced a US$300 million (AU$420 million) investment in Australia and New Zealand (ANZ) over the next three years. This commitment follows impressive momentum in Q1, where the company grew by more than 85% year-on-year across ANZ. As part of this investment, Databricks will establish…

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CollectivIQ Unveils Multimodal AI Consensus Platform Upgrade

CollectivIQ Unveils Multimodal AI Consensus Platform Upgrade

CollectivIQ has rolled out a major expansion of its AI consensus platform, adding multimodal image generation, integrated payment capture, and a suite of new controls that let enterprise teams pick and combine large language models (LLMs) on the fly. What CollectivIQ Added Select specific LLMs for a given prompt, preserving personal or departmental model preferences…

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