In this episode of Tuesdays with Trailblazers, brought to you by TechEdge AI, we sit down with Mark Fioretto, AVP & Managing Director at NetApp, to explore AI, AI tools for business, data infrastructure, data strategy, AI readiness and the future of AI.
The customer seeks assistance from the AI agent to solve a problem with billing. AI agent is capable of explaining the issue, providing the customer with the account history, and giving advice on the way forward. However, it cannot access the payment system, update the account, issue a refund, inform finance, or close the ticket. The conversation may be intelligent, but the workflow is still manual. Businesses…
AI Marketing Minds is a premier gathering taking place on 6th October in Singapore, bringing together marketers, founders, AI innovators, and growth leaders to explore the future of marketing in the age of artificial intelligence. Powered by Marketing Ninja, the event focuses on how AI is transforming customer engagement, campaign strategies, and business growth. The…
The enterprise utilizes an array of AI agents to facilitate customer support services, make approvals for requests, and coordinate internal processes. Although efficiencies are enhanced, there is one significant challenge that the management must face; how will the agentic AI decisions be governed once they transcend the set workflow? In this regard, the concept of Responsible AI is important as it outlines the guidelines,…
The decisions shaping technology are being made at the intersections where infrastructure choices determine competitive position for the next decade. That is exactly the conversation happening at Tech Week Singapore 2026. Across two days, over 29,000 technology and business leaders from Southeast Asia and the wider APAC region will come together under one roof…
Imagine a customer reports a critical issue, inventory levels change, and a new compliance requirement is issued. Instead of routing every task through a single AI assistant, specialized AI systems coordinate. Together, they complete a workflow while keeping every decision aligned. This is the value of multi-agent collaboration. Organizations are deploying networks of AI systems that communicate, share context,…
Consider a manufacturer in the year 2030. There is a disruption in its supply chain that is identified before causing any problems for the production. Management receives notification once the system has figured out the best way forward. Leadership is all about strategy, customers, and expanding markets. This is the direction of Autonomous Enterprise. AI decision-making supports operational choices while people provide…
The procurement manager is assessing supplier risks, finance is verifying budgets and approvals, and the operation is tracking any inventory interruptions. Rather than having to wait on the reports, the AI agents will obtain the information and analyze the risks. This marks the move from stand-alone AI applications to AI Workflow Automation. The impact extends beyond efficiency. Organizations are using AI agents…
An inquiry comes for customer support from a global client. The AI agent checks the problem and escalates it to the manager, but only when it is needed. Meanwhile, another AI agent updates the CRM, initiates a follow-up process, and generates a report for the management team. With the increasing use of AI workflow automation, organizations are beginning to work in…
