TTC Global, a leader in software quality engineering, has announced a strategic partnership with Oneconsult, a premier Swiss cybersecurity firm. This collaboration aims to enhance digital security assurance, providing organisations with comprehensive testing solutions to safeguard against cyber threats while accelerating digital transformation.
Talkdesk®, a leader in AI-powered customer experience solutions, has introduced Talkdesk Knowledge Creator, a groundbreaking feature that uses generative AI to transform knowledge management. This innovation automates knowledge creation and gap detection, ensuring agents and customers receive instant, accurate responses without manual intervention.
H2O.ai, a leader in agentic AI, has partnered with VAST Data, a top AI data platform provider, to bring generative and predictive AI capabilities to enterprise-scale datasets. This collaboration integrates H2O.ai’s h2oGPTe platform with VAST Data’s high-performance infrastructure, delivering scalable AI-powered insights across diverse data types, including video, audio, documents, and sensor data
Kore.ai, a leader in enterprise AI solutions, has unveiled the Kore.ai Agent Platform, an enterprise-grade infrastructure designed for multi-agent orchestration. This AI operating system empowers businesses to develop, deploy, and manage sophisticated agentic applications with varying levels of autonomy—ranging from guided AI assistants to fully autonomous agents.
Sprinklr, a leading Unified Customer Experience Management platform, has announced a new local data hosting solution in Germany through a collaboration with Google Cloud. This initiative strengthens Sprinklr’s commitment to data security, compliance, and enterprise governance, supporting its growing customer base across the DACH region (Germany, Austria, and Switzerland) and Europe. With increasing regulatory demands and the need for localized data management, this move ensures that Sprinklr’s enterprise customers benefit from AI-powered CX solutions while maintaining data residency and compliance with European standards.
Afiniti, a global leader in customer experience optimization and artificial intelligence, has announced the availability of its eXperienceAI pairing solution in AWS Marketplace. This move allows Amazon Connect users to seamlessly integrate Afiniti’s AI-powered technology to enhance customer experiences, increase sales conversions, and lower service costs—all within the AWS ecosystem. By leveraging machine learning-driven customer-agent pairing, eXperienceAI optimizes contact center interactions, ensuring that customers are matched with the best agents for higher retention rates, improved revenue, and better service efficiency.
Series Entertainment, a fast-growing gaming startup, has announced a strategic collaboration with Google Cloud to transform game development using AI. By leveraging cutting-edge AI models, scalable infrastructure, and automated workflows, Series Entertainment is significantly reducing game development cycles—by an estimated 90%—while delivering high-quality, immersive experiences to players. With increasing pressure on developers to deliver dynamic and engaging games faster than ever, traditional content creation workflows often struggle to meet demand. Series Entertainment is tackling this challenge by integrating Google Cloud’s AI infrastructure to streamline production, enabling its teams to focus on narrative depth, refined gameplay, and rich world-building.
Tray.ai, a leading AI-ready composable integration platform, has announced the acquisition of Vanti, a pioneer in knowledge modeling technology. This acquisition strengthens Tray.ai’s Merlin Agent Builder, accelerating the creation of adaptive, real-time learning AI agents. These next-generation agents will:
At Enterprise Connect, NICE introduced CXone Mpower Orchestrator, the first solution to deliver end-to-end AI automation for customer service by unifying:
