Atera, the all-in-one IT management platform powered by AI, today unveiled IT Autopilot — the first genuinely autonomous IT solution designed to revolutionize how IT teams handle routine support. Building on the success of AI Copilot, which saves technicians 11–13 hours weekly, IT Autopilot autonomously resolves up to 40% of Tier 1 IT tickets such as password resets and system reboots — all without human intervention.
This system operates 24/7 with response times as fast as 0.1 seconds and average issue resolution within 15 minutes, allowing IT teams to focus on strategic projects rather than repetitive tasks. In an industry grappling with rising ticket volumes and staff shortages, IT Autopilot offers a critical productivity boost and improved work-life balance.
Unlike typical AI rebrands, IT Autopilot qualifies as a fully agentic AI system — capable of planning, learning from experience, collaborating across applications, and operating independently within pre-configured security guardrails. It also escalates complex cases intelligently when human input is required.
Co-founder Gil Pekelman emphasized the shift this represents for IT professionals: “We’re giving technicians their time and focus back.” CTO Oshri Moyal added, “This isn’t automation. This is autonomy.”
Features:
- Fully autonomous handling of Tier 1 tickets without technician input
- Direct user interaction under strict guardrails
- Significant time savings and faster resolution
- Self-service capabilities for end users
- Agentic AI with memory, planning, learning, and collaboration
Atera’s IT Autopilot sets a new standard for AI-driven IT support, empowering IT teams to work smarter, not harder.
