Amtelco has announced its participation in the HIMSS25 Conference, marking its 27th consecutive year at the event. The conference, scheduled for March 3-6, 2025, in Las Vegas, Nevada, will showcase Amtelco’s latest innovation—Ellie®, an AI-driven assistant designed to support hospital call centers by automating and optimizing call handling.
Introducing Ellie®: AI-Powered Call Center Support
Amtelco’s new AI solution, Ellie®, is built to assist hospital contact centers by managing high call volumes, minimizing wait times, and enhancing service quality.
Features of Ellie®:
- Automate Live Calls
- Automatically directs calls to Ellie based on pre-set criteria like high call volume or long wait times.
- Transfer Live Calls to Ellie
- Agents can seamlessly pass calls to Ellie for completing conversations, conducting surveys, or handling routine inquiries.
- Utilize Existing Scripts
- Ellie can process full scripts and execute advanced scripting functions for a smooth caller experience.
How Ellie® Enhances Call Center Efficiency
- Natural Language Processing (NLP) Integration
- Ellie uses large language models (LLM) with NLP to interact with callers in a human-like manner.
- Operator Collaboration
- Works alongside agents to reduce workload, allowing staff to focus on complex tasks.
- Cost Savings and Scalability
- Enables hospitals to handle peak-hour traffic efficiently, reducing staffing challenges and operational costs.
CEO’s Perspective on Ellie®
Tom Curtin, CEO of Amtelco, emphasized Ellie’s role in modernizing hospital call centers:
- “Ellie helps agents provide better service while reducing operational strain.”
- “With AI-driven automation, hospitals can improve patient and staff experiences at a reduced cost.”
The Legacy Behind Ellie®
The name Ellie® honors Eleanor Curtin, co-founder of Amtelco and matriarch of the Curtin family. This tribute underscores the product’s importance to Amtelco and its mission to revolutionize hospital communications.
Amtelco’s introduction of Ellie® at HIMSS25 reflects the company’s commitment to enhancing healthcare communication through AI-driven solutions. By improving call center efficiency, reducing wait times, and supporting operators, Ellie® represents a new era in hospital contact center automation.
