Agora, Inc., a leading real-time engagement API platform, has introduced its Conversational AI Engine, an advanced solution designed to enable seamless, real-time voice AI interactions. By leveraging ultra-low latency processing, flexible AI model integration, and AI-driven voice optimization, developers can create immersive conversational AI experiences across multiple applications. The Conversational AI Engine ensures natural, responsive voice interactions by supporting any AI model and text-to-speech (TTS) voice solution. It intelligently handles interruptions, background noise suppression, and real-time speech-to-text (STT) to provide a smooth conversation flow.
Features of Agora’s Conversational AI Engine
Agora’s Conversational AI Engine introduces a scalable, high-performance framework for voice AI applications, backed by the Software-Defined Real-Time Network™ (SD-RTN™) for enhanced global connectivity.
- Ultra-Low Latency
- Delivers real-time voice AI responses with near-zero lag for uninterrupted engagement.
- Dynamically handles packet loss to maintain high-quality voice interactions.
- Flexible AI Model and TTS Integration
- Works with any AI model, whether custom-built or from major LLM providers.
- Supports multiple text-to-speech (TTS) engines for personalized voice experiences.
- Real-Time Acoustic Optimization
- Features built-in noise suppression for clarity in any environment.
- Utilizes AI-driven acoustic algorithms for superior voice processing.
- Scalability and No-Code Deployment
- Integrated into Agora’s App Builder, enabling a no-code approach for rapid conversational AI deployment.
- Supports enterprise-scale implementations with minimal development effort.
Strategic Collaboration with Oracle for AI Optimization
Agora has partnered with Oracle Cloud Infrastructure (OCI) to enhance security, scalability, and efficiency for its Conversational AI Engine. Oracle’s robust infrastructure optimizes Agora’s real-time AI processing, addressing latency challenges in human-to-AI voice interactions.
“Agora’s Conversational AI Engine solves two of the biggest hurdles in AI voice interaction—latency and wireless last-mile challenges,” said Hua Jiang, Alliance & Channel Director, Oracle APAC.
Applications of Agora’s Conversational AI Engine
The Conversational AI Engine is designed for a wide range of industries, providing AI-driven voice engagement for businesses, developers, and end users:
- 24/7 AI Customer Support
- AI-powered voice agents handle inquiries, troubleshooting, and guided customer interactions.
- IoT and Smart Device Integration
- Enables voice-controlled interactions for smart home devices, wearables, and connected applications.
- Virtual Shopping Assistants
- Provides real-time product recommendations, price comparisons, and shopping assistance.
- Live AI Hosts for Events & Streaming
- AI-driven hosts can moderate live discussions and respond to audience interactions.
- AI-Powered NPCs in Gaming
- Enables real-time, voice-based AI characters for immersive virtual worlds.
- Mental Health Support & Telehealth
- AI agents offer listening support, initial guidance, and connection to professionals.
- Live AI Tutoring & Employee Onboarding
- Provides real-time educational assistance and interactive onboarding experiences.
Agora’s Conversational AI Engine is set to revolutionize real-time AI-driven voice engagement across multiple industries. By removing latency barriers and enhancing conversational fluidity, Agora empowers businesses to create natural, interactive AI experiences at scale. With the support of Oracle Cloud Infrastructure, Agora continues to drive innovation in voice-powered AI solutions.
