Wildix, a global leader in Unified Communications as a Service (UCaaS), has launched the industry’s first fully embedded agentic AI layer. Now active across more than 1,000 customer environments, this innovation automates communication workflows across voice, chat, SMS, WhatsApp, and web channels with intelligent, context-aware automation tailored to organizational needs.
Adaptive Agentic AI Transforming Communications
- Automates interactions without relying on fixed scripts or separate bots.
- Understands language context, references past conversations, and applies logical decision-making.
- Designed for modular customization to fit specific workflows in sectors like healthcare, retail, and public services.
No-Code Studio for Fast Deployment
- Visual, no-code configuration studio enables rapid, repeatable, and scalable AI deployments.
- Empowers partners and customers to customize workflows without technical barriers.
Predicted Industry Impact
- Gartner forecasts agentic AI will autonomously resolve 80% of customer service issues by 2029.
- Expected to reduce operational costs by 30%, enhancing efficiency and customer satisfaction.
Key Features and Capabilities
- Codeless AI studio launching expert workflows in minutes.
- Multilingual support in over 13 languages for voice and chat channels.
- Sentiment-aware escalation to route complex cases to human agents.
- Native integrations with platforms like Salesforce, HubSpot, WhatsApp, and Make.com.
- Omnichannel deployment across browsers, mobile devices, headsets, and widgets.
- Persistent memory across channels and sessions for seamless interactions.
- GDPR-compliant architecture ensuring privacy and protection of personal data.
Real-World Use Cases and Measurable Results
- UK telehealth providers using AI across 40+ dental practices to reduce call overflow and increase billable appointment time.
- Spanish Valencian Football Federation managing seasonal fan inquiries efficiently, cutting staffing costs during peak periods.
Future Enhancements and Scalability
- Ongoing development includes unified AI-human performance scoring, CRM-driven coaching, WhatsApp automation with live handoff, and expanded language options.
- Built to scale without disrupting existing operations or adding third-party complexity.
Wildix’s embedded agentic AI layer represents a significant advancement in UCaaS, providing organizations with adaptable, intelligent automation that enhances customer service and operational efficiency. With proven success across multiple industries and continuous innovation underway, Wildix is setting the standard for the future of unified communications.
