Teleperformance, a global leader in digital business services, is thrilled to announce that it has received top honors at the Globee® 2024 Golden Bridge Awards®. The company’s innovative AI-driven digital solution has been awarded Gold for the Best New Product or Service Innovation in the Technology category. This accolade highlights the solution’s role in transforming back-office business processes for clients, enhancing customer experience, and fostering stronger customer engagements.
About Teleperformance’s Award-Winning Solution:
- Recognition: Gold Award for Best New Product or Service Innovation.
- Category: Technology.
- Features: An AI-driven digital solution designed to streamline back-office business processes.
- Capabilities: Comprehensive, scalable platform managing the entire lifecycle of customer experts.
- Functions: Integrates disparate processes into a single sign-on platform for enhanced operational efficiency.
- Benefits: Provides a 360-degree view of performance, efficiency, and customer interactions.
Impact of the Solution on Customer Experience:
- Improvements Reported by Clients:
- Turnaround Times: Up to 35% faster.
- Customer Escalations: Significant reductions.
- Personalization: Enhanced customer care through real-time insights.
- Customer Care: Leads to more empathetic and effective customer expert engagements.
Industries Benefiting from the Solution:
- Sectors: Banking, Financial Services and Insurance, Healthcare, Travel, Retail, Technology.
- Applications: Also adopted for critical services like trust and safety.
Teleperformance’s AI-driven digital solution’s recognition at the Globee® 2024 Golden Bridge Awards® underscores its success in revolutionizing back-office operations and improving customer care. This award reflects Teleperformance’s commitment to innovation and excellence in delivering advanced business solutions.
