Recognition in user-driven rankings isn’t just a trophy—it’s a signal. TeamViewer has landed the #2 spot on the Best IT Infrastructure Software list in the 2026 Best Software Awards from G2, underscoring its growing clout as enterprises rethink how IT infrastructure is managed in an AI-first era.
For a company long associated with remote access, the ranking reflects something broader: TeamViewer’s evolution into a strategic platform for managing increasingly distributed, complex endpoint environments.
Why This Ranking Matters
G2’s Best Software Awards are based on verified customer reviews and market presence data. With more than 100 million annual buyers using its marketplace, G2’s influence extends beyond brand optics—it shapes shortlists and increasingly feeds AI-driven search and recommendation engines.
Landing at #2 in IT Infrastructure Software suggests strong customer advocacy and high satisfaction scores, two metrics that carry real weight in B2B purchasing decisions. In a market crowded with endpoint management and observability vendors, that kind of validation can tip enterprise deals.
As buyers shift toward AI-assisted research, third-party review credibility has become table stakes. Rankings like these don’t just help with marketing—they influence how solutions surface in AI-generated “answer moments.”
From Remote Access to Autonomous Endpoint Management
The bigger story is how TeamViewer is positioning itself.
Through its TeamViewer ONE platform, the company is tying together remote connectivity data and real-time endpoint observability, then layering AI-driven automation on top. The goal: move organizations from reactive IT support toward autonomous operations at scale.
TeamViewer calls this emerging category Autonomous Endpoint Management (AEM). The premise is straightforward but ambitious. Instead of waiting for incidents to occur and dispatching IT teams to remediate them, AEM platforms aim to:
- Continuously monitor endpoints
- Detect anomalies in real time
- Trigger automated remediation workflows
- Execute actions directly at the edge
In hybrid and remote-first workplaces, where endpoints now span laptops, mobile devices, industrial equipment, and IoT systems, traditional manual oversight simply doesn’t scale.
TeamViewer’s edge strategy—combining proprietary connectivity data with governance and execution capabilities directly on devices—positions it to compete in a space historically dominated by endpoint management and RMM (remote monitoring and management) vendors.
The Competitive Landscape
The IT infrastructure software market is crowded with players spanning device management, observability, security, and automation. Vendors such as Microsoft (with Intune and Endpoint Manager) and VMware (with Workspace ONE) have long targeted unified endpoint management.
What differentiates TeamViewer’s pitch is its installed base in remote connectivity and its focus on operational technology (OT) environments alongside traditional IT endpoints. That dual footprint—IT plus frontline and industrial systems—gives it a potentially unique dataset for AI-driven automation models.
If AEM gains traction as a recognized category, TeamViewer could benefit from first-mover narrative advantage.
Customer Validation in an AI-First Buying Cycle
According to G2 co-founder and CEO Godard Abel, as buyers increasingly rely on AI-driven research to discover software, recommendations must be backed by credible proof. In practice, that means review data becomes training fuel for AI platforms surfacing product recommendations.
For vendors, this raises the stakes. Customer satisfaction isn’t just a metric—it’s part of the discovery engine.
TeamViewer’s #2 ranking suggests that its AI innovation roadmap is resonating with customers who are grappling with sprawling endpoint fleets, security pressures, and cost constraints.
Debbie Lillitos, TeamViewer’s Chief Customer Officer, framed the recognition as validation of the company’s pivot toward AI-driven automation. The message: enterprises want to reduce manual IT overhead and shift toward autonomous, scalable operations.
Market Implications
As IT teams face talent shortages and rising endpoint complexity, automation is no longer optional. The move from reactive to predictive—and ultimately autonomous—management is becoming a defining trend in enterprise infrastructure.
TeamViewer’s recognition by G2 won’t single-handedly create the AEM category. But it does reinforce its credibility at a time when vendors are racing to infuse AI into core infrastructure tooling.
If the company can translate review momentum into sustained enterprise adoption of TeamViewer ONE, it stands to expand beyond its legacy perception as a remote support tool and solidify its position as a full-fledged IT infrastructure platform.
In a software economy increasingly shaped by peer reviews and AI-mediated discovery, being ranked #2 isn’t just a badge. It’s leverage.
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