AI search is on a meteoric rise, but don’t count organic search out just yet. That’s the key takeaway from new research released by BrightEdge, the global leader in AI-driven digital marketing, covering January through August 2025. Read More
Dotfile, Europe’s top AI-powered compliance OS, is taking compliance automation to the next level with Dotfile Autonomy, an industry-first fully autonomous AI platform designed for Know Your Business (KYB) case review. Fintechs and financial institutions now have a tool that can handle routine KYB and AML workflows independently—without compromising regulatory oversight or auditability. Read More
At Xperience 2025, Genesys® introduced advanced agentic AI agents for the Genesys Cloud™ platform, designed to help organizations orchestrate customer and employee experiences across enterprise systems. Enhancements to Genesys Cloud Copilots and Virtual Agents bring greater autonomy, contextual awareness, and support for Agent2Agent Collaboration (A2A) and Model Context Protocol (MCP), enabling AI to operate safely within enterprise guardrails. Read More
At Xperience 2025, Genesys unveiled major Genesys Cloud™ innovations designed to unify front- and back-office operations with AI-powered orchestration. The launch of Genesys Cloud Work Automation and Genesys Cloud Associate promises to transform how enterprises handle customer experience (CX) workflows by enabling AI agents to coordinate tasks across departments and partner with employees to drive efficiency and loyalty. Read More
At Xperience 2025, Genesys announced a deepened strategic partnership with ServiceNow to deliver Agent-to-Agent (A2A) orchestration, enabling AI agents across platforms to autonomously collaborate and deliver seamless customer experiences. Read More
Genesys kicked off Xperience 2025, its annual customer experience (CX) showcase, by highlighting record business growth and a new wave of agentic AI tools aimed at redefining customer and employee engagement. Read More
Genesys used its Xperience 2025 event in Nashville to roll out Genesys Orchestrators, a new program designed to help customer experience (CX) professionals keep pace with the rapid evolution of AI-powered service. Read More
At a time when every brand wants to talk about “customer obsession,” some companies are actually doing something about it. At Xperience 2025 in Nashville, Genesys announced the winners of its 2025 Orchestrators Innovation Awards, celebrating organizations that are pushing customer and employee experiences into the AI-powered future. Read More
Healthcare doesn’t just have a staffing problem—it has a paperwork problem. Administrative costs drain hundreds of billions annually, eating up valuable resources that could go toward patient care. Penguin Ai, a fast-rising healthcare AI startup, thinks it can rewrite that equation—and it just banked $29.7 million in funding to prove it. Read More