Sabre Corporation (NASDAQ: SABR) has released a new whitepaper, The Secure AI Advantage: Governance and Trust in Travel Technology, offering a roadmap for travel companies navigating the era of agentic AI. The paper explores how autonomous systems—capable of acting, deciding, and adapting across the global travel ecosystem—require a fundamental rethink of trust, governance, and security.
“As AI begins acting on behalf of travelers and suppliers, trust can’t be an afterthought,” said Scott Moser, Chief Information Security Officer at Sabre. “Autonomy without trust is unusable; autonomy with trust is transformational. It has to be built into the data, identity, and verification of every action.”
Trust as a Foundation for Autonomous Travel
The whitepaper emphasizes that AI in travel can only deliver value if trust is designed, demonstrated, and durable. Key principles highlighted by Sabre include:
- Data stewardship: Curate, protect, and preserve privacy at scale.
- Continuous identity: Autonomous systems require identity verification that is ongoing, not static.
- Real-time observability: Resilience depends on monitoring AI-driven actions continuously.
- Proactive governance: Transparency and accountability must be embedded, not optional.
“Trust is not a feature—it’s a core tenet of infrastructure,” the paper notes, reinforcing the idea that secure AI systems are foundational to scaling agentic intelligence in travel operations.
Behind Sabre’s AI Transformation
Sabre provides a behind-the-scenes look at its own modernization journey, including a multiyear collaboration with Google Cloud that moved tens of thousands of servers and over 50 petabytes of data to a cloud-first architecture. This foundation enables enterprise-grade AI that integrates security from the ground up.
Through platforms like SabreMosaic™, the Sabre IQ AI Layer, and the IQ Assurance Layer, Sabre offers autonomous AI systems with built-in guardrails, lineage, and accountability, allowing travel suppliers and agencies to harness AI safely at scale.
“Modernizing infrastructure wasn’t just a milestone; it was the foundation for building AI that’s autonomous and safe,” said Joe DiFonzo, Chief Information Officer at Sabre.
Empowering the Industry
The whitepaper concludes with five actionable tips for implementing AI governance and introduces the Agentic U roadshow, designed to help travel companies adopt AI responsibly while building trust with customers and partners.
By openly sharing its approach, Sabre aims to set a higher standard for responsible AI in travel, helping the industry embrace innovation confidently rather than cautiously.
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