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Forethought Launches Voice AI to Revolutionize Customer Support

BusinesswireMarch 26, 2025March 26, 202503 mins

Forethought, a leader in agentic AI for customer support, has launched Forethought Voice, an advanced voice AI solution integrated into its multi-agent, multi-channel AI for CX platform. This innovation enables businesses to offer fully autonomous customer service over the phone, chat, email, and SMS—without decision trees, manual escalation, or human oversight. Powered by Autoflows, Forethought’s advanced agentic reasoning engine, the platform delivers context-aware, end-to-end issue resolution—handling tasks such as order tracking, account updates, and customer inquiries with natural, real-time interactions.

Algolia Launches AI-Powered Collections for Smarter Product Discovery

BusinesswireMarch 26, 202503 mins

Algolia, a leader in AI-powered Search and Discovery, has launched AI-powered Collections, a game-changing feature designed to revolutionize how merchandisers and content curators create engaging product discovery experiences. Fully integrated into Algolia’s dashboard, Collections simplify product organization, enhance search relevance, and improve user engagement—delivering a seamless, personalized experience that drives higher conversions. By leveraging AI-driven dynamic re-ranking, Collections ensure that curated product groups stay optimized in real time, adapting to customer behavior and enterprise goals. Whether for eCommerce, media, education, or customer support, Algolia’s AI-powered Collections offer a scalable, developer-friendly solution for enhanced search and discovery.

Sorcero Unveils Agentic AI Framework for Medical Affairs Intelligence

PRWebMarch 26, 2025March 26, 202503 mins

At the MAPS Americas Annual Meeting, Sorcero announced its breakthrough agentic AI framework, a transformative approach to medical AI. Now integrated into the Sorcero Intelligence Platform, this system leverages multiple specialized AI agents to validate, summarize, and prioritize real-time medical intelligence tailored for life sciences. Unlike generic AI tools that rely on a single-step query approach, Sorcero’s AI agents work collaboratively behind the scenes to deliver highly specific, accurate, and context-driven insights. The technology enhances medical, legal, and regulatory (MLR) reviews, supports healthcare professionals (HCPs), strengthens key opinion leader (KOL) relationships, and improves overall decision-making.

Treasure Global to Build AI Cloud Platform in Malaysia for Trillion-Scale Models

GlobeNewswireMarch 26, 2025March 26, 202502 mins

Treasure Global Inc. (TGL), a Nasdaq-listed technology company, has announced a strategic initiative to develop an advanced AI cloud platform in Malaysia. Designed to support AI models up to one trillion parameters, this initiative positions Malaysia as a key player in Southeast Asia’s AI ecosystem. By leveraging cutting-edge GPU clusters and high-performance computing (HPC) technology, TGL aims to power large language models (LLMs), generative AI, and computer vision applications. With phased deployment set for 2025, this move will drive innovation across multiple industries, including finance, healthcare, and logistics.

Reveal Launches GenAI Review to Revolutionize Legal Document Review

BusinesswireMarch 26, 2025March 26, 202502 mins

Reveal, a global leader in AI-powered eDiscovery and investigations, has announced the upcoming launch of its GenAI Review technology, set to debut this summer. This next-generation AI review solution enhances legal workflows by combining advanced generative AI with lawyer-intuitive processes, eliminating inefficiencies and providing unprecedented speed, transparency, and cost-effectiveness.