AI-powered agent assist has largely focused on helping customer-service representatives listen, search and respond faster. Quiq is taking the concept a step further with Voice Assist, a new capability that brings its AI Assistants into live voice conversations and allows the system to not only recommend the next action but execute certain customer-facing tasks while…
AI systems are getting increasingly capable at generating research ideas, writing experimental code and interpreting results. The harder problem is deciding whether those ideas actually work. EvoMap is tackling that gap with AutoResearch, an open-source research infrastructure project that allows AI agents to move from hypothesis to executable experiment, evaluate the evidence and use the…
Sales training has long had a practice problem: learning a technique in a course is very different from successfully using it with a real customer. Richardson Sales Performance is addressing that gap by adding AI Roleplay, powered by Hyperbound, to its Accelerate Prism platform, giving sellers a way to rehearse high-stakes conversations, receive immediate feedback…
The AI infrastructure bottleneck is shifting from access to GPUs to the ability to operate them efficiently. Aranya, an infrastructure startup building an AI-native operating layer for distributed GPU clusters, has raised $11 million to automate the deployment and management of AI compute. The company says its technology is already managing more than $500 million…
Happiest Minds Technologies and ITC Infotech are combining their businesses in a deal that reflects a bigger shift underway in India’s technology-services industry: AI is making scale, specialized engineering capabilities and enterprise domain expertise increasingly important. The proposed merger is expected to create a technology-services company with more than 19,000 employees, 800-plus customers and operations…
