transcosmos Launches trans-AI Chat in Indonesia for Smarter Customer Service
Customer service chatbots are moving beyond rigid scripts as enterprises look to large language models (LLMs) for more contextual, adaptive interactions. transcosmos has launched trans-AI Chat in Indonesia, a generative AI-powered chatbot designed to combine automated customer conversations with human-agent support, while adding tools for follow-up automation, response evaluation and knowledge-base improvement. transcosmos Brings LLM-Powered…
