Genesys Brings Agentic AI to the Enterprise With Advanced Copilots and Virtual Agents
At its Xperience 2025 event, Genesys unveiled the next evolution of its Genesys Cloud™ platform: advanced agentic AI agents built to orchestrate customer and employee experiences across enterprise systems. The upgrades include enhanced Cloud Copilots and Virtual Agents that bring greater autonomy, contextual awareness, and built-in support for Agent2Agent Collaboration (A2A) and Model Context Protocol…
