DRUID AI has closed $31 million in Series C funding to accelerate the global rollout of its enterprise-ready agentic AI platform, with Joseph Kim taking the helm as CEO. The strategic investment was led by Cipio Partners, alongside TQ Ventures, Karma Ventures, Smedvig, and Hoxton Ventures.
Praxis Solutions, a leading AI-enabled consulting firm transforming the wealth and asset management sectors, announced the appointment of Charlie Shaffer as Managing Director and Chief Revenue Officer. Shaffer brings more than three decades of experience leading global distribution teams and driving growth in capital markets.
At Xperience 2025, Genesys announced the next evolution of its Genesys Cloud™ platform, unveiling advanced agentic AI agents designed to orchestrate customer and employee experiences across enterprises. Enhancements to Genesys Cloud Copilots and Virtual Agents introduce greater autonomy, contextual awareness, and built-in support for Agent2Agent Collaboration (A2A) and Model Context Protocol (MCP), enabling organizations to scale responsible AI orchestration while maintaining enterprise governance.
At Xperience 2025, Genesys doubled down on its vision for agentic AI—AI with the autonomy to act, not just assist. The company unveiled Genesys Cloud Work Automation upgrades and the launch of Genesys Cloud Associate, two new capabilities designed to dissolve the walls between the contact center, back office, and field teams.
At Xperience 2025, Genesys and ServiceNow unveiled an expanded strategic partnership designed to take customer experience (CX) automation to the next level. The centerpiece: Agent2Agent (A2A) orchestration, a system where AI agents from different platforms can autonomously collaborate to resolve customer issues, manage workflows, and boost operational efficiency.
